eSales Agent – Crest Honda Position Available In Davidson, Tennessee
Tallo's Job Summary: The eSales Agent at Crest Honda in Nashville, TN is responsible for engaging with customers interested in purchasing vehicles, generating sales appointments, and providing exceptional customer service. This full-time role involves handling internet inquiries, phone calls, and managing initial guest engagement using CRM software. The position reports to the Traffic Manager or Sales Manager, with compensation tied to appointment and sales performance.
Job Description
Nashville, TN
eSales Agent – Crest Honda in Nashville, TN at Sonic Automotive
Date Posted:
4/21/2025
JOB
SNAPSHOT
Employee Type:
Full-time
Location:
2215 Rosa L Parks Boulevard
Nashville, TN 37228
Job Type:
Sales
Experience:
Associate
ABOUT
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, oveing objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
JOB DESCRIPTION
Duties and Responsibilities:
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manageanizers to stay up to date with follow up of all active guests
Ad to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptionalmunication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Stronganizational and time management skills
Must be adaptable to change
Proficient using aputer
Evening and weekend schedule availability required
All your information will be kept confidential according to EEO guidelines.
