Sales Supervisor Position Available In Orange, Florida

HealthPlanOne’s mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. The sales supervisor is responsible for supervising and coordinating the daily activities of a team of agents engaged in promoting and selling plans by phone.

Supervisory Responsibilities:

Supervises daily activities of licensed agents and/or customer service representatives in team of 10-20 employees. Responsible for scheduling, approving timecards for payroll, approving time off requests

Duties/Responsibilities:

Coach team of sales agents to drive new sales Execute on daily operational procedures and tactics Ensure employees have appropriate training and other resources to perform their jobs Create and maintain a high-quality work environment so team members are motivated to perform at their highest level Bridge clear messages and instructions to the team Motivate team members Monitor team’s performance Conduct real-time phone monitoring and coaching to agents using a variety of systems Coach agents on the proper ways to effectively use rebuttals to improve closure sales Maintain industry and product knowledge Meet and/or exceed call center key metrics Assist agents with product specific questions Certify newly hired sales agents on proper execution of call flow and other call center procedures Create a productive and positive synergy with the team General understanding of workforce management Ensure applications are submitted accurately and on time Understand and adhere to all Company Carrier and/or CMS related policies and procedures Ensure staff is aligned to approved WFM schedules Assist agents with difficult and escalated calls Perform related jobs duties as required

Required Skills/Abilities:

High School Diploma or equivalent Previous experience leading a team of 10+ employees 6 months experience in a sales call center environment Previous experience with Medicare Advantage sales A current and valid Health License Strong written and verbal communication skills Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills Ability to resolve escalated issues with members, carriers and other clients

Preferred Skills/Abilities:

Bachelor’s Degree Previous experience with an outbound dialing program

Physical Requirements:

Prolonged periods of sitting and standing at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting) Able to wear headset for duration of shift Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com Our Story HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products. Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state. Our mission continues to be finding the right plans that fit our customer’s needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare. Our Culture We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change. The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as “welcoming,” “innovative” and “motivational.” We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry. An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow. Every employee – from agents to programmers and senior management – is aligned around the central objective to deliver the most value for consumers.