Intake Team Lead Position Available In Fulton, Georgia

Intake Team Lead Hall Booth Smith, P.C. – 2.9

Atlanta, GA Job Details Full-time Estimated:

$58.5K – $71.7K a year 1 day ago Qualifications Intake Mid-level Legal Studies 3 years Analysis skills Bachelor’s degree Computer skills Business Administration Business Communication skills

Full Job Description Job Title:

Intake Team Lead Department:

Intake & Conflicts Location:

Downtown Atlanta, GA Reports to

Title:

Billing Manager Purpose of the

Job:

Oversee the intake and conflicts processes to ensure efficient, accurate, and compliant operations; serve as the primary liaison for legal teams; implement and quality-control procedures; and learn and lead the client rates process, escalating issues to the Billing Manager as needed.

Key Responsibilities:

1. Process Management o Oversee day-to-day operations of the intake and conflicts roles. o Ensure workflows function smoothly, efficiently, and error-free. 2. Quality Control and Compliance o Apply rigorous quality control measures to verify procedures are followed accurately. o Monitor, audit, and refine processes regularly to maintain firm compliance and effectiveness. 3. Stakeholder Communication o Serve as the first point of contact for legal teams on intake and conflicts inquiries. o Communicate proactively to resolve issues in a timely manner. 4. Collaboration and Process Improvement o Partner with the Billing Manager and team to implement process improvements and uphold best practices. o Learn and assume leadership responsibilities for the client rates process. 5. Leadership and Training o Provide training and guidance to team members to support growth and operational excellence. o Lead team meetings and escalate issues to the Billing Manager as needed.

Required Qualifications:

1. Education o Bachelor’s degree in Business Administration, Legal Studies, or a related field. 2. Experience o Minimum of 3 years’ experience in legal operations, conflicts, intake, or client onboarding systems. 3. Skills o Strong attention to detail, communication, interpersonal, leadership, problem-solving, and analytical skills, with the ability to learn and lead new processes.

Physical Requirements:

1. Ability to sit at a workstation and use a computer for extended periods. 2. Occasional lifting and carrying of items weighing up to 15 pounds.

Performance Measures:

1. Goals o Maintain 99% intake and conflicts processing accuracy. o Resolve 95% of inquiries within 24 hours. o Implement at least two process improvements annually. 2. Competencies o Demonstrate effective team leadership and communication. o Exhibit strong process management and quality control capabilities.

Working Conditions:

1. Standard office environment in downtown Atlanta, GA, Monday-Friday. 2. Occasional overtime to meet critical deadlines. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.