Commercial Account Administrator Position Available In Cumberland, Pennsylvania

Job Description:

POSITION SUMMARY

The Commercial Account Administrator isresponsible for servicing a designated group of customers,providing support to Sales Executive and/or Account ExecutiveCommercial as applicable, processing work, receiving and makingcalls to customers or insurers, or by assisting in any other areasas required. The primary line of business is Property and Casualty.

Certification is not necessary, but must be willing to getcertified.

PRIMARY RESPONSIBILITIES AND DUTIES

Service adesignated group of customers, manage and process customer requestsincluding changes to policies; review billings. Provides quotes,proposals, and bind coverage as needed according to insurerguidelines. Coordinates processing of the necessary documents withthe Administrative Assistant. Provides support to

Sales Executivesand/or Account Executive Commercial:

The Commercial AccountAdministrator should be responsive to customer inquiries andrequests, in order to foster new-business opportunities (includingby identifying cross-selling opportunities), maintaining customerrelationships and building customer loyalty. Reviews assignedpolicies to determine if additional coverages should be solicitedprior to renewal Conducts periodic service calls for designatedcustomers. Documents all conversations with customers and/orinsurers relative to exposures and coverages. In all processes,refers to the agency’s Policy and Procedures Manual as needed.

SECONDARY RESPONSIBILITIES AND DUTIES

Is diligent when interactingwith customers, and in processing all coverage modifications in atimely manner to ensure customer satisfaction and prevent E&Oexposure. Able to work independently with minimal supervision. Maybe expected to attend industry-specific seminars and training, asneeded. Other duties, as assigned.

KNOWLEDGE, SKILLS, ANDABILITIES

Excellent customer service skills. Performs duties bycomplying with agency’s established procedures Good workingknowledge of computer office software. Excellent oral and writtencommunication skills. Excellent interpersonal and analyticalskills.

QUALIFICATIONS

Education:

Associate’s degree from atwo-year college or technical school, or equivalent combination ofeducation and relevant experience.

Experience:

3 to 5 yearsinsurance experience and/or training

Specialized Skills, Knowledgeor Licensure:

Possess or pass the requirement to be a licensedProperty & Casualty insurance producer.

ContinuingEducation/Training:

as required by applicable statutes andregulations.