Counter Sales Position Available In Miami-Dade, Florida

Counter Sales mSupply – 3.1

Doral, FL Job Details Full-time Estimated:

$32.6K – $38.9K a year 8 hours ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Customer service Microsoft Office High school diploma or GED Typing 2 years Entry level Full Job Description Let’s unpack this – Who are we? mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com. About API of NH/Delta T New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com

Summary :

The Counter Sales position provides excellent service to customers primarily via counter sales, and phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory. Essential Job Duties Customer Interaction Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up. Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor Processes customer requests for pricing, information, and availability regarding products Processes customer orders for products both in stock and special order Coordinates scheduling of customer deliveries as needed Follows up with customers regarding special orders, back orders, and will calls as needed Provides timely response to business related incoming phone calls, faxes, scans, and emails / online as needed Fills sales orders for product and distributes items to shipping or will call as needed Establishes and maintains professional business dealings with customers and vendors at all times Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution Counter Sales Completes assigned training successfully and applies learnings as needed and directed Performs general warehouse work as directed, including working in any and all departments within the branch Promotes a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clears customer passage Effectively communicates with management upon arrival and departure for the day, at breaks, and at meal periods including any periods at which they will not be at their work station Wears proper safety equipment and gear performing proper safety inspections on material handling equipment Conducts aisle responsibilities as assigned Conducts timely and frequent queue checks throughout the day, responding in a timely and effective manner Product Processes customer warranties and returns in a timely manner Sorts and places product on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code Marks or identifies product or orders with required information using appropriate labeling method Conducts quality inspections of customer returns, damage product for quantity accuracy of returned inventory Show proficiency and general understanding of functions and features of product in inventory and sold Responsible for set up and maintenance of merchandising display Inventory Control Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors

Other Safety Sensitive Position :

the ability to perform job functions in a constant state of alertness and in a safe manner. Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Job Requirements High School or its GED equivalent 2 or more years’ experience with customer service and related functions Demonstrated knowledge of MS Office suite applicationss (Word, Excel, PowerPoint, Outlook) Aptitude for mathematical operations and numerical analysis Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job Minimum keyboarding skills of 40 words per minute Physical Requirements 7-10 hours worked per day; up to 40-43 hours worked per week Bending 1-3 hours per day Climbing into and out of truck beds 1-3 hours per day Climbing ladders or stairs 1-3 hours per day Climbing or balancing 1-3 hours per day Lifting / carrying up to 50 pounds 3-6 hours per day Lifting / carrying up top 100 pounds 1-3 hours per day Performing computer work 3-7 hours per day Pushing / Pulling up to 300 pounds 1-3 hours per day Reaching 6-8 hours per day Reaching above shoulder 0-1 hour per day Reviewing documents 2-6 hours per day Sitting 3-8 hours per day Squatting 1-3 hour per day Standing 3-6 hours per day Twisting (at waist) 0-1 hours per day Using fingers, hands, arms to feel and touch 6-8 hours per day Using hearing to talk, listen, and use phones 3-8 hours per day Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Using office equipment – computers, phones, scanners, fax machines – 6-8 hours per day