Hub Associate / Van Driver – Full Time Position Available In Barnstable, Massachusetts

HUB ASSOCIATE / VAN DRIVER – FULL TIME

HYANNIS, MA Job Summary:

Under general supervision, this position is responsible for focusing on supporting Hub operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities:

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
• Communicate with customers and managers, helping to ensure an excellent shopping experience.
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders.
• Load vehicle to support routing sequence; Use routing apps (if applicable) to deliver product.
• Drive responsibly as you are representing the company and our brand
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to Customer.
• Carry out any transfers from Marine Centers and hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Process Customer returns efficiently and accurately
• Use efficient methods for product selection and transfer to shipping areas to optimize time.
• Handle customer returns according to SLAs and company policies.
• Keep the shipping station neat, clean, and well-organized always.
• Replenish packing and shipping supplies daily to ensure smooth operation.
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager.
• Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations.
• Support restocking efforts and product placement within the store.
• Willing to work a varied schedule, including nights, weekends, and holidays, based on business needs.
• Perform additional tasks as assigned to support Hub and/or retail operations.

Required Skills/Abilities:

• Exceptional verbal and written communication skills for clear, professional interactions.
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences.
• High attention to detail and strong organizational abilities to manage tasks efficiently.
• Proven ability to prioritize and meet deadlines, even in high-demand situations.
• Solid analytical skills to identify issues and find effective solutions.
• Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency.

Education and Experience:

• High school diploma or equivalent required.

Physical Requirements:

• Continuous standing and walking throughout the retail space.
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Other Requirements:

• Must be at least 21 years old
• Must maintain a valid driver’s license and satisfactory driving record
• Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the

West Marine Driver Fleet Safety Program Position Information Company:

West Marine Position:

Hub Associate / Van Driver –

Full Time Status:

Full Time Shift:

First (Day), Second (Afternoon) Req #: 10650164

Date Posted:

June 21, 2025

Location:

276 Falmouth Road, Hyannis, US, MA, 02601

Job Category:

Support