Wireless Customer Relations Trainee Position Available In Miami-Dade, Florida

Job Description:

As a Wireless Customer Relations Trainee, you will be a keyasset to our team. The Wireless Customer Relations Trainee will beexcited to help customers with wireless services, build relationsand support them with their AT&T enrollment. With sharpinstincts and deep product knowledge, the Wireless CustomerRelations Trainee will deliver top-tier service, uncover salesopportunities, and build lasting customer loyalty. Every resolvedissue strengthens your reputation, every sale propels your growth,and every shift is a chance to prove you’re ready for more.

Wireless Customer Relations Trainee Responsibilities:

Undergotraining on wireless products, service plans, billing, and customerservice to better provide customers with services Learn toeffectively handle customer inquiries by providing accurateinformation to individual consumers and potentially businessaccounts Assist customers with basic wireless service, device, andbilling issues, escalating complex problems as needed. Explainwireless service features, benefits, and promotions to increasesales Adhere to established customer service guidelines and companypolicies for all customer interactions Continuously seek guidancefrom senior team members to improve wireless knowledge and skillsSupport the sales team by providing customers with relevantinformation and identifying opportunities for service upgrades oradditional offerings.