TECHNOLOGY SPECIALIST – OCOEE, FL Position Available In Orange, Florida
Tallo's Job Summary: The Technology Specialist position in Ocoee, FL, offers a rate of $22 USD per hour. Responsibilities include maintaining IT assets, troubleshooting technical issues, and ensuring customer satisfaction. This role reports to the Technology Support Manager and requires technical troubleshooting skills, customer service excellence, and the ability to work collaboratively in a team environment. A degree in MIS or relevant certification, along with 2-4 years of related IT technical support experience, is preferred.
Job Description
TECHNOLOGY SPECIALIST – OCOEE, FL
Job Category:
Technology
Requisition Number:
TECHN002845
Posting Details
Posted:
May 6, 2025
Full-Time
On-site
Rate:
$22 USD per hour
Locations
Showing 1 location
CITY Furniture – Ocoee
643 E Crown Point Rd
Ocoee, FL 34761, USA
Job Details
Description
Who We Are…
With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Our Vision is to be the home store.
Our Purpose is to enrich people’s lives and make the world a better place.
Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.
Our Values:
Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back
What This Opportunity Is…
As a Technology Specialist, the primary function of this position is to support and maintain in-house technology equipment and IT assets. The Technology Specialist is also responsible for installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring optimal performance, Troubleshooting technical issues. Addressing customer inquiries and ensuring customer satisfaction.
Position Title:
Technology Specialist
Reports To:
Technology Support Manager
Location:
Ocoee, FL
Department/Sub-Department:
IT/Technology Support/Infrastructure
Hourly Pay Rate:
$22 – paid weekly
What You’ll Do…
As a Technology Specialist, your primary responsibilities will be to:
System Management:
Ensures all computer systems are functional and identifies issues with hardware, printers, software, and user access. Researches error messages and corrects problems, manages helpdesk tickets.
Internal Support:
Provides support to staff via in-person, email, and phone, assisting with company-supported hardware/software applications and acting as a computer resource. Additional duties and responsibilities as a
Technology Specialist:
Computer Monitoring:
Operates and monitors computers and peripherals like printers and access points. Maintains warehouse systems and equipment for optimal functionality.
Human Resource Management:
Offers on-the-job training to new department staff to aid their development.
Installations:
Performs hardware and software installations and assists with upgrades for job functions.
Documentation:
Records user-submitted tickets and their resolutions for future reference.
Transactions:
Creating documentation for work orders, equipment movement sheets, purchase orders for vendors, return merchandise authorization, and FedEx shipping. We’re Looking For…
Technical Troubleshooting:
Proficiently diagnose and solve hardware, software, and network issues for a smooth user experience.
Customer Service:
Provide exceptional assistance with patience, catering to user needs for positive interactions.
Communication Skills:
Effectively convey technical details to non-technical users and collaborate with colleagues for complex problems.
Ticket Management:
Skillfully prioritize and handle helpdesk tickets, ensuring timely and accurate issue resolution.
Problem Solving:
Autonomy in decision-making and problem-solving. Use logical thinking to identify root causes and implement effective solutions.
Adaptability:
Stay updated on evolving technologies, adapting to changes in software, hardware, and user needs.
Team Collaboration:
Work with colleagues, escalating complex issues for collective problem-solving.
What’s Required…
Education & Work Experience:
AA/AS degree in MIS or relevant Certification preferred
2-4 years or more of related IT technical support experience.
Work Environment & Schedule:
5-day schedule including one weekend day – some flexibility needed 40-hour workweek
Operates in corporate offices, distribution centers, and retail showrooms.
20-25% Travel contained within Florida.
Physical Requirements:
This position requires limited lifting.
Technology Requirements:
Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
iPad iOS
Apple Mac OS
Microsoft Windows Operating System
Software Utility Tools
Jira Service Management
Certifications / Licenses
ITF+ Certification preferred but not required
A+ Certification preferred but not required
Network + Certification preferred but not required
What Benefits You’ll Receive…
Competitive and Transparent Compensation
Visibility into all Associate-level pay ranges within your department
Opportunity for performance-based and profit sharing bonuses
Associate Well-being
Workforce and Demand Planning for Leveled Workload
Paid Vacation & Sick Time
Paid Parental leave
Opportunity for Flexible Work Environment and Schedule (varies by department and role)
Community involvement and volunteer opportunities
Health Benefits
On-Site Health & Wellness Clinic (Tamarac, FL)
Free virtual healthcare services (for Associates enrolled in our medical plans)
Medical options include Employer-funded HSA options
Vision to support your eye health and well-being
100% Employer-paid Dental option available to all Associate
Employee Assistance Program (EAP)
Life & Disability Insurance 100% employer-sponsored options
Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
Retirement Benefits
401(k) – once enrolled, Associates are 100% vested with discretionary Company Match
Roth 401K Option
Financial Wellness webinars
Growth Opportunities
90% Promote from Within
Access to various training for professional development
Individual Development Plan (IDP) (varies by department)
Associate Purchase Discount Program
And so much more….
