Technology Resource Specialist CL9994 Position Available In Volusia, Florida

Technology Resource Specialist CL9994
Stetson University
in DeLand, FL

Apply Now Type:

Full-Time

Posted:

04/24/2025

Category:

IT Support and Training Tracking Code
1442-280 Job Description The Technology Resource Specialist supports Stetson University by offering continuous support to all Stetson users who ask for assistance, identifying and resolving the issues experienced by the users, and following user requests through completion. Serving as a member of the Information Technology (IT) Team, the Technology Resource Specialist will serve as the first point of contact for assistance with access to Stetson resources, authentication, password management, security, classroom problems, and all other technology issues university-wide. In alignment with Stetson’s Strategic Priorities, the Technology Resource Specialist will keep up with the extremely high demand for technology services due to the continuous increase in reliance on newer and ever-changing technology, and all modes of technology-related resources.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Employment duties include, but are not limited to:
Provide professional customer service and timely resolution or escalation of issues related to both hardware and software problems for faculty, staff, and students under the supervision of the Assistant Director of User Services
Track and manage problem calls until complete resolution has been attained while accurately and consistently documenting all work
Deliver excellent customer service by responding to requests in person, on the phone, via email, or remote connection in a timely, polite, and professional manner
Provide support for end users, workstations, applications, and system support
Work with faculty, staff, and students to troubleshoot and resolve technology related hardware and software problems
May require work hours outside the normal University schedule
Perform other site and position specific functions as assigned
Required Skills
Must possess robust skills in communication, training, and problem-solving, along with a proven aptitude for quickly learning new computing technologies
Demonstrated proficiency in utilizing standard desktop applications across both Windows and Mac OS platforms
Must have substantial experience with computer hardware for Windows & Mac OS, as well as peripherals including printers and docking stations
Must possess not only technical proficiency but also outstanding analytical and communication abilities
Ability to be adept at juggling various tasks at once, with a keen eye for detail and superior organizational skills
Ability to build and sustain productive relationships with faculty, staff, and students
Ability to thrive in a dynamic, high-energy setting, embrace challenges, and demonstrate a keen sense of initiative and drive
Support the University’s Mission and Values in their role
Required Experience
A bachelor’s degree in computer science is preferred or equivalent educational and experiential background, is required
Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place

Ideal Candidate Qualifications:

The ideal candidate’s qualifications include:
The ideal individual thrives in a dynamic, high-energy setting, embraces challenges, and demonstrates a keen sense of initiative and drive
Previous experience in higher education and classroom technology such as projectors, Crestron systems, and Kramer systems is preferred

Work Environment:

The position involves engaging in physical activities which include standing, walking, and regularly lifting light objects weighing between 5 to 20 pounds. In-person services at helpdesk as well as various campus locations depending upon requirements of user requests, etc.

Salary Grade:

4
Stetson University is an Equal Opportunity Employer that affirms cultural diversity and inclusion as a core value of academic excellence at Stetson University. We are committed to achieving equal access in education, employment, and participation through the recruitment and retention of outstanding faculty, staff, and students from diverse backgrounds, and to meaningful academic and intellectual transformation in curriculum, research and service. We are dedicated to actions and policies that foster a community in which individuals with various identities, cultures, backgrounds, and viewpoints work together to create opportunities for engagement through rewarding and fulfilling careers and personal experiences in a culturally and racially diverse society and a globalized world. We strongly encourage members of historically under-represented and economically disadvantaged groups and women to apply for employment. Stetson University is an EEO, ADA, ADEA, and GINA employer.
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