Senior Sales Business Retention Associate *Software* Hybrid Position Available In Cobb, Georgia

•This a hybrid position requiring working from our Kennesaw, GA office on a weekly basis•Wolters Kluwer Tax and Accounting North America invites individuals who are passionate about helping to create the future of tax and accounting to join our team! As a Sr. Sales Business Retention Associate for Wolters Kluwer Tax & Accounting; you will perform inside sales activities related to the existing customer base. Your primary responsibility is to secure the various software product renewals, increase revenue through upselling and delivering on annual price increases. Additionally, you will be responsible for generating, uncovering and forwarding leads to the appropriate sales channels. You will report to the Manager, Sales Business Retention – Tax & Accounting North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Learns full line of Tax & Accounting software products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients Handles renewal activity for Tax & Accounting software customers to effectively promote and facilitate a positive renewal environment for the customer Handles add-on sales activity and other sales services Executes the sales process for Tax & Accounting Software products and services by staying fully informed of the prescribed sales process Actively evaluates and explores new practices and tools to improve processes consistent with company guidelines and presents to management for implementation consideration Effectively tracks and manages renewal cycles throughout the year Manages additional high-profile accounts for tax compliance Other duties as assigned by Manager/Supervisor

QUALIFICATIONS

Education:

BS/BA degree in a business-related field; Or if no degree, equivalent years of relevant work experience

Minimum Experience:

Two or more years of experience in a sales/account management, customer service or customer facing role including: Experience using online presentation tools (MS Teams/WebEx) Excellent verbal and written English language skills

Preferred Experience:

2 or more years of B2B retention/renewals or inside sales experience working with an intangible product; preferably SaaS/software subscription based products Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module) Working knowledge of Tax & Accounting industry and Audit principles, practices and terminology Proficiency with Salesforce.com or other comparable CRM application

Additional Skills, Knowledge & Abilities:

Demonstrated ability to work independently and meet deadlines consistently with minimal supervision Demonstrated ability to create positive working relationships with customers, co-workers and leaders Strong customer service and interpersonal skills Good organizational skills and ability to prioritize work effectively to meet business needs Ability to work flexible schedule and manage overtime as required meeting objectives during peak season #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for

Employee Wellbeing:

Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You’ll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.