Associate Technical Lead (Serraview) Position Available In Fulton, Georgia

• Department
• Support
• Employment Type
• Full Time
• Location
• US •Workplace Type•Fully remote •Shape the Future of Work with Eptura•At Eptura, we’re not just another tech company—we’re a global leader transforming the way people, workplaces, and assets connect.

Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we’re redefining workplace innovation and driving success for organizations around the globe.

• Job Description
• We are seeking a
• highly skilled Associate Technical Lead
• with expertise in
• technical troubleshooting, client support, and SaaS products
• . This
• client-facing role
• is critical in delivering exceptional technical solutions for our
• workplace management and optimization product
• , ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you! As an Associate Technical Lead, you will be responsible for
• providing Tier 2 technical support
• , •resolving complex issues•, and •collaborating across departments•to deliver solutions efficiently.

You will be

• hands-on with databases, cloud technologies, and web development
• , while also mentoring team members and optimizing live system performance.
• MST time zone preferred
• Key Responsibilities
• + •Technical Troubleshooting & Issue Resolution•Address complex technical challenges in Serraview to ensure client satisfaction.

+

• Cross-Functional Collaboration
• Work closely with teams across
• Technical Support, Cloud Operations, Development, and Professional Services
• to resolve issues effectively. +
• Client Engagement & Support
• Partner directly with customer and partner teams to facilitate smooth issue resolution. +
• Product Support & Enhancements
• Identify patterns in technical challenges and proactively optimize product performance. +
• Performance Optimization & Live Monitoring
• Ensure system reliability with proactive tracking and fine-tuning. +
• Innovative Problem Solving
• Apply creative thinking to develop effective solutions for technical challenges. +
• Clear Technical Communication
• Convey complex technical concepts to both technical teams and business stakeholders. +
• Training & Documentation
• Share knowledge internally, document best practices, and mentor team members. +
• Bug Identification & Submission
• Identify, document, and escalate software bugs for advancement to the Engineering team.
• Skills, Knowledge and Expertise
• + •5+ years of experience supporting SaaS software•Expertise in troubleshooting and resolving technical issues.

+

• Advanced product knowledge
• Strong understanding of workplace management platforms and SaaS platform functionalities. +
• Moderate experience with SQL Server, Azure, SSO, SAML, APIs
• Ability to navigate complex technical environments. +
• Proficient in Web Development
• Skilled in
• HTML, JavaScript, React.js, Java, XML, and CSS
• . +
• Cloud & Security Expertise
• Experience with
• SAML, SCIM, AWS, Azure, Apache Tomcat
• . +
• DevOps & CI/CD Knowledge
• Familiarity with
• GitLab, GitHub, Agile methodologies
• , and automated deployment practices. +
• Diagnostic & Analytical Skills
• Strong troubleshooting abilities to resolve technical challenges efficiently. +
• Excellent Communication
• Ability to articulate technical concepts clearly to both technical and non-technical audiences.
• Preferred Qualifications
• + •Cloud Operations Expertise•Background in •Site Reliability Engineering or Cloud Operations•.

+

• Security Protocol Knowledge
• Strong grasp of identity management and security protocols. +
• AutoCAD & Building Systems
• Familiarity with
• AutoDesk AutoCAD and Revit
• for troubleshooting building and floor plan issues. +
• FedRAMP Compliance Experience
• Supporting
• FedRAMP-compliant products