Technology Support Assistant Position Available In York, Maine

Technology Support Assistant
Thornton Academy
Thornton Academy – Saco, Maine Job Details

Job ID:

5217767

Application Deadline:

Posted until filled

Posted:

Yesterday

Starting Date:

Immediately
Job Description

JOB DESCRIPTION

Technology Support Assistant
Nature of the Position
As a member of the Thornton Academy Helpdesk team, the Technology Support Assistant provides comprehensive technology support to faculty, staff, and students across campus. This role includes troubleshooting hardware, software, and connectivity issues, delivering direct assistance, and ensuring timely and effective resolution of technology concerns. The position operates under the guidance of the technology department team and contributes to maintaining high standards of service throughout the school.
Accountability
The Technology Support Assistant reports directly to the Director of Technology.
Job Requirements
We are seeking a candidate who:

• Is outgoing, personable, and able to work constructively with faculty, students, and colleagues
• Communicates clearly and professionally
• Demonstrates strong organizational skills and attention to detail
• Can manage multiple tasks, set priorities, and work both independently and collaboratively
• Possesses a working knowledge of:
  ○Apple iPads and computers
  ○Google Apps (Gmail, Drive, Docs, Sheets)
  ○Microsoft Word and Excel
  Experience working in a school setting and comfort in classroom environments is preferred.
  Performance Responsibilities
  Representative responsibilities include (but are not limited to):
• Serving as a responsive and available resource for faculty and students
• Providing technology support in offices, classrooms, and on-campus residential settings
• Offering assistance via remote support, phone, and in-person visits
• Supporting major Technology Office initiatives (e.g., device collection, distribution, updates)
• Participating as a collaborative member of the technology team
• Completing additional IT projects and responsibilities as assigned by the Director of Technology, Associate Head, or Headmaster
  Preferred Skills
  While not required, the following skills are considered a plus:
• Basic knowledge of the PowerSchool SIS
• Experience with Google Workspace domain administration
• Familiarity with Windows configuration and management
• Experience managing Apple devices with an MDM platform (preferably JAMF)
• Experience with Cisco and Meraki network devices

Required Application Process:

All those interested in applying must submit:
1. School application form (“Non-Instructional”, available at www.thorntonacademy.org careers page)
Please include “

Applicant:

Technology Support Assistant” in the Subject line
2. Letter of interest
3. List of three references with contact information
Email documents to:
lisa.estabrook@thorntonacademy.org.
If electronic submission is not possible, materials may be mailed or delivered to:
Lisa Estabrook
Thornton Academy
438 Main Street
Saco, ME 04072
Non-Discrimination Policy
The Thornton Academy Board of Trustees has adopted a non-discrimination policy. Thornton Academy
considers all applicants without regard to race, age, color, ancestry or national origin, religion, gender, gender
identification, sexual orientation, physical or mental disability, marital, veteran, or any other legally protected
status.
2025 Created by B. Nasse

Position Type:

Full-time