Field Technical Support Rep Position Available In Durham, North Carolina
Tallo's Job Summary: Field Technical Support Rep position at HeartCentrix Solutions involves providing foundational technical support in infrastructure services, participating in projects, monitoring and troubleshooting infrastructure systems, collaborating with team members, and maintaining documentation. Basic qualifications include a bachelor's degree or equivalent experience, 1+ years of relevant work experience, and proficiency in data analysis and technical knowledge. Additional qualifications such as relevant certifications are a plus. The job is full-time, contract-based with an hourly pay of $20.00 - $23.00 per hour for 40 hours per week, with a work location in person at Durham, NC 27713.
Job Description
Field Technical Support Rep HeartCentrix Solutions 2223 NE Creek Parkway, Durham, NC 27713
Essential Job Functions:
Offer foundational technical support in infrastructure services, providing assistance in routine tasks. Assist with infrastructure projects and assignments. Participate in basic monitoring and routine troubleshooting of infrastructure systems. Collaborate with team members to address infrastructure challenges and daily operational tasks. Support the creation and maintenance of infrastructure documentation. Develop and improve technical skills through on-the-job experience. Show eagerness to learn and gain expertise in infrastructure services. Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
Bachelor’s degree in a relevant field or equivalent combination of education and experience Typically, 1+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA A+,
Microsoft Certified:
Azure Fundamentals, or Google Cloud Associate, are a plus JOB Profile Summary Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.
Job Types:
Full-time, Contract Pay:
$20.00 – $23.00 per hour Expected hours: 40 per week
Compensation Package:
Hourly pay
Schedule:
8 hour shift Day shift Monday to Friday Weekends as needed
Work Location:
In person
