Technology Equipment Technician & Sales Representative II Position Available In Erie, New York

Are you ready to join a growing team? CTG is seeking to fill a Technology Equipment Technician & Sales Representative II opening for our client in Cheektowaga, NY.

Location:

Cheektowaga, NY Duration:

3 months

Overview:

This position serves as a specialist within the Corporate ReUse department, focusing on the refurbishment, configuration, and resale of technological equipment. The role also involves technical support, project coordination, and direct client interaction for equipment sales. This is a hands-on, active role that combines technical expertise with customer service and equipment lifecycle management.

Primary Responsibilities:

Collaborate with Technology management, engineers, and support teams to manage the disposition of all technology equipment, including laptops, desktops, tablets, mobile devices, scanners, and peripherals. Perform installations, configurations, and operations of systems hardware/software according to established guidelines. Troubleshoot and resolve moderately to highly complex issues using diagnostic tools. Maintain and track a repair inventory log for all devices. Manage ServiceNow platform-related activities including triaging and processing of orders and tickets, enhancement meetings, testing, and issue resolution. Discover, transport, assess, and refurbish unused equipment throughout the Bank for potential resale. Participate in the retail sale of refurbished technology to internal and external clients. Produce and manage daily inventory reports to meet corporate supply demands. Engage directly with clients and customers to understand needs and recommend appropriate refurbished equipment. Facilitate vendor and internal staff meetings; coordinate vendor resources as needed. Recommend and implement new departmental policies and procedures to improve effectiveness. Maintain working knowledge of bank applications, system development environments, and vendor technologies. Adhere to risk and regulatory standards, internal controls, and audit expectations. Complete additional related duties as assigned.

Scope of Responsibilities:

Mentor and coach less experienced team members.

Supervisory/Managerial Responsibilities:

None directly, but may mentor junior staff and coordinate with vendors and internal stakeholders.

Education and Experience Required:

Minimum of 4 years of higher education and/or work experience. Strong knowledge of infrastructure lifecycle, IT service management, systems design, and vendor best practices. Advanced expertise in PC hardware, systems support, and diagnostic tools. Experience interacting with clients and gathering technical requirements. Ability to work independently or as part of a team. HP Commercial Desktops, Workstations, and Notebook Service Qualification (or obtain within 6 months). Comp

TIA A+ + CE

Certification (or obtain within 1 year).

Education and Experience Preferred:

Bachelor’s degree in a technology-related field. Minimum of 5 years higher education and/or work experience. Certifications or specialized training in related technologies. Advanced troubleshooting and problem-solving skills. Effective communication and influencing skills.

Physical Requirements:

This is a physically active position requiring regular standing, walking, bending, kneeling, crawling, and climbing. Must be able to frequently lift and/or move items over 50 pounds. Requires visual acuity including close and distance vision, peripheral vision, depth perception, and the ability to adjust focus. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.

Muralidhar@ctg.com . Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today’s highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:

UNAVAILABLE