Technology Associate Position Available In Philadelphia, Pennsylvania

Job Description:

About Mastery:

Founded in 2001, Mastery Schools is a publiccharter network of 23 K-12 schools in Philadelphia and Camden,serving more than 14,000 students. At Mastery, we’re on a missionto provide all students with the academic and personal skills theyneed to succeed after graduation and pursue their dreams. Studentachievement is not just a goal for our organization; it’s thereason we exist, and every member of our team is dedicated tosecuring student success. We are also committed to pursuing equity,actively disrupting systemic racism, and addressing the disparitiesthat limit our students’ choices. Our culture is built on respect,service, and the belief that the success of our students, theirfamilies, and the communities we serve will help us achieve ourmission. We foster a positive, open, and inclusive environmentwhere honesty, humor, and continuous improvement are celebrated.

Join us in creating a model urban school district that serves allstudents with excellence. Together, we can make a lasting impact.

This role is eligible for a $1,000 signing bonus.

Position Summary:

The Technology Associate is responsible for maintaining technologyand supporting clients at Mastery Charter Schools campuses. TheTechnology Associate is a member of the Network Support Team andreports to a Technology Manager within the Technology department.

The Technology department’s goal is to provide consistent deliveryof technology and information systems to the network of Masterycampuses.

Duties and Responsibilities:

Provide internal technologysupport for an organization of 1400 users. Support systemsincluding Windows PCs, chromebooks, mobile phones, VOIP phones, anda collection of academic and administrative applications. Performroutine preventative maintenance steps to ensure technologyreadiness. Follow inventory procedures for deploying, tracking, andcollecting hardware to and from users. Perform periodic inventoryaudits. Support new technology rollouts and support. This includesrefreshing hardware and ensuring campus technology readiness. Otherduties as assigned.

Qualifications:

Ability to communicate withusers effectively and display good interpersonal skills Excellenttroubleshooting skills with the ability to diagnose and researchsolutions Ability to prioritize and work on multiple tasks Strongorganizational skills Ability to work with other technicalpersonnel for collaborative problem solving Ability to work at allcampuses within the Mastery network

Education and Experience:

Highschool diploma or equivalent Certifications (MCSE, MCP, and A) aplus Currently enrolled in school or certification programpreferred, but not required Between 1-2 years practical technicalsupport and network experience a plus

Physical Requirements:

Ability to physically perform the duties and to work in theenvironmental conditions required such as bending, stooping,twisting, turning, reaching, lifting (up to 50 pounds), carrying,pulling, pushing and kneeling; Must be able to sit for long periodsof time looking at a computer monitor, using a keyboard and mouseand typing.

Mastery’s Benefits Package:

We offer a full benefitsprogram and opportunities for professional growth. Some of our mostpopular benefits include our 403(b) retirement plan for PAemployees (with a 5% match from Mastery), enrollment in the Stateof New Jersey Pension Plan for NJ employees, a robust EmployeeAssistance Program, mental health and counseling programs, anannual Professional Development Fund, and discounts and perks at amyriad of retailers, travel organizations, insurance providers, andso much more, as well as a Benefits VIP Helpdesk to help younavigate various benefits-related topics. Please go here to see allof our Benefits offerings !

Annual Calendar:

As you plan to makeMastery your new work home, please feel free to review our Calendarfor the 25/26 School Year . We like to think our calendar is abenefit of working here too!

Why You Should Apply:

Studies haveshown that women and people of color are less likely to apply forjobs unless they believe they can perform every job descriptiontask. We are most interested in finding the best candidate for thejob, and that candidate may come from a less traditionalbackground. Mastery may consider an equivalent combination ofknowledge, skills, education, and experience to meet minimumqualifications. If you are interested in applying, we encourage youto think broadly about your background and skill set for therole.