Bilingual Telephone Customer Service Associate (English & Spanish) Position Available In Polk, Florida

Bilingual Telephone Customer Service Associate (English & Spanish) 4.1 4.1 out of 5 stars Haines City, FL 33844 Are you looking for a stable, permanent, full-time position? Rainking Purification Systems is a segment leader in the sales of Water Purification systems. We are a growing company looking for a bilingual telephone customer-oriented service associate who maintains our high standards of customer satisfaction. Required Qualifications/Skills (Must have): Bilingual (English and Spanish) Required Haitian Creole (Preferred) Effective telephone etiquette and active listening Excellent written and verbal communication skills in both languages (English and Spanish) Professional appearance and excellent attitude Ability to work efficiently under pressure in a fast-paced environment Customer orientation and ability to adapt/respond to different types of characters A high degree of organization, accuracy, and attention to detail Ability to work independently, to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize tasks Must be proficient in handling office equipment, including computers, telephones, printers, and photocopiers. High school degree Valid driver’s license and reliable daily transportation. Completion of background check and drug screening (Required)

Job Duties and Responsibilities:

Handle high volume incoming phone calls and respond efficiently and positively to customers’ inquiries. Handle customer complaints, interact positively with upset customers, provide appropriate solutions and alternatives, follow up to ensure resolution, and maintain high customer satisfaction. Keep interactions with suppliers and independent contractors with a positive and professional attitude. Enter new customer information and updates into QuickBooks and other databases. Ensure the office is tidy and presentable, with all necessary stationery and supplies. Go to the post office daily, banks, and other stores sometimes during the week. Perform other clerical office duties such as filing and photocopying.

Schedule :

Monday through

Friday Benefits :

Medical insurance after six (6) months of employment 401(k) matching after six (6) months of employment Vacation and sick days pay after one (1) year of employment

Job Type:

Full-time Pay:

$17.00 – $18.00 per hour

Benefits:

401(k) matching Health insurance

Shift:

8 hour shift Application Question(s): If selected for employment, are you willing to submit a Pre-employment Drug test? Yes or No If you are hired, when could you start to work?

Education:

High school or equivalent (Required)

Experience:

Telephone Customer Service:

2 years (Required)

Clerical:

3 years (Required)

Language:

English (Required) Spanish (Required) Haitian Creole (Preferred)

License/Certification:

Driver’s License (Required) Ability to

Commute:

Haines City, FL 33844 (Required)

Work Location:

In person