Telemarketer/Customer Service Position Available In Polk, Florida

Telemarketer/Customer Service Marshall’s llc Lakeland, FL 33810 Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our products and services. This position requires strong communication skills and the ability to work effectively in a fast-paced environment. Responsibilities Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products, services, and policies. Assist customers in resolving issues and complaints in a professional manner. Maintain detailed records of customer interactions using Salesforce software. Collaborate with team members to improve customer service processes. Engage in telemarketing efforts to promote products and services. Conduct inside sales activities by identifying customer needs and recommending appropriate solutions. Negotiate terms with customers when necessary to ensure satisfaction. Skills Proven experience in customer service or sales roles is preferred. Strong communication skills, both verbal and written, with the ability to articulate information clearly. Proficiency in using Quickbooks and Microsoft office. Ability to negotiate effectively while maintaining a positive relationship with customers. Familiarity with telemarketing techniques and inside sales strategies. Strong problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment. Join us as we strive to provide the best customer experience possible! If you are passionate about helping others and possess the required skills, we encourage you to apply.

Job Types:

Full-time, Part-time Pay:

$15.00 – $19.50 per hour Expected hours: 20 – 30 per week

Shift:

Morning shift

Supplemental Pay:

Commission pay

Experience:

Telemarketing:

1 year (Required)

Language:

English (Required)

License/Certification:

Driver’s License (Required)

Location:

Lakeland, FL 33810 (Required) Ability to

Commute:

Lakeland, FL 33810 (Required)

Work Location:

In person