Associate Telephone Operator – Part Time, Evenings Position Available In Grafton, New Hampshire

Associate Telephone Operator – Part Time, Evenings
Dartmouth-Hitchcock

Location:

Lebanon, NH – 03766
Positions available: 1
Job #: 41856099

Source:

Dartmouth Health

Posted:

5/21/2025

Web Site:

www.dartmouth-hitchcock.org

Job Type:

Part Time (Less than 30 Hours), Evening/Swing Shift Job Requirements and Properties Job Requirements and Properties Work Onsite
Full Time Education
High School Degree Required Schedule
Part Time Shift
Evening/Swing Shift
Job Description Help for Job Description. Job Description Help for Job Description. Overview This position is located at Cheshire Medical Center in Keene, NH. Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24×7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately. Responsibilities
1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned Additional Information Help for Additional Information. Additional Information Help for Additional Information. Qualifications

• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role Required Licensure/Certifications – None

Area of Interest:

Secretarial/Clerical/Administrative

• FTE/Hours per pay period: 0.70 – 28 hrs/per week

Shift:

Evening

Job ID:

31376 Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or prot