Insurance Sales Agent (Call Center) (Base Pay + Incentive Opportunity) Position Available In Erie, New York

Insurance Sales Agent (Call Center) (Base Pay + Incentive Opportunity) AAA Western and Central New York – 3.1 Williamsville, NY Job Details Full-time $21 – $23 an hour 1 day ago Benefits Paid training AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off 401(k) matching Volunteer time off Flexible schedule Qualifications Sales Mid-level High school diploma or GED Full Job Description At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the

WNY & CNY

area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs

FREE AAA

membership & travel / product discounts Paid Volunteer Time Off Job Responsibilities 40%

New Premium:

Actively sell relevant insurance products and services during all appropriate interactions. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals. 20%

Multiline:

Proactively recommend bundled insurance policies such as Auto with Home, Renters, Umbrella, etc. to grow book of business & meet the defined goals/targets. 15%

Quality :

Ensure all insurance applications, policy documents, and client records are completed accurately and in compliance with industry regulations and company standards. Regularly audit work to identify & correct errors and stay updated on changes in insurance laws and guidelines to ensure all documentation reflects current requirements. Maintain a high standard of customer service by providing accurate information, addressing client inquiries promptly, and ensuring all interactions are conducted with professionalism and empathy. Regularly review and update knowledge on insurance products and industry regulations to offer the best possible advice and solutions to clients. 15%

CSAA Premium :

Actively promote and sell CSAA products by leveraging in-depth knowledge of their offerings. Build strong relationships with clients to understand their needs and recommend suitable products, ensuring alignment with client requirements and company objectives. 10%

New Members :

Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations. Job Specific Requirements Responsible to obtain and maintain the required license or certification in an active status Able to display working knowledge of carrier offerings, processes, and requirements Ability to work evenings, weekends, & events as required by business need/Leadership directive Urgently answer customer requests and be available to assist customers in a timely fashion. Effectively resolve Member and customer concerns in-person or over the phone at the outlined expectations. Working knowledge of computer software and ability to effectively navigate multiple systems Must be able to resolve problems and work under pressure to diffuse member concerns Work under pressure during periods of high volume Ability to multitask in various areas of insurance sales and service Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Must be able to lift, carry, push, pull a maximum of 25 lbs Starting pay range: $21 – 23/hr + Incentive Opportunity Experience Preferred Prior sales and/or insurance experience. Education Required High School or better Licenses & Certifications Preferred NYS P&C Insurance Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.