Service BDC Associate – Economy Honda Position Available In Hamilton, Tennessee
Tallo's Job Summary: The Service BDC Associate position at Economy Honda in Chattanooga, TN involves answering phone calls and internet inquiries, providing pricing information, generating sales appointments, and using CRM software. This full-time role offers hourly pay plus commission and requires exceptionalmunication skills, call center or sales experience, and the ability to work in a fast-paced environment. The successful candidate will report to the Traffic Manager or Sales Manager and receive continuous training in customer service and sales tactics.
Job Description
Chattanooga, TN
Service BDC Associate – Economy Honda in Chattanooga, TN at Sonic Automotive
Date Posted:
4/16/2025
JOB
SNAPSHOT
Employee Type:
Full-time
Location:
Lee Highway 6001
Chattanooga, TN 37421
Job Type:
Customer Service
Experience:
Associate
ABOUT
Economy Honda , is a Sonic Automotive Dealership. Sonic Automotive is a Fortune 500pany that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by ourpetitors.
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, oveing objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Salary:
Hourly pay, plusmission
JOB DESCRIPTION
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manageanizers to stay up to date with follow up of all active guests
Ad to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptionalmunication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Stronganizational and time management skills
Must be adaptable to change
Proficient using aputer
Evening and weekend schedule availability required
It’s time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join ouranization, you’ll enjoyprehensive training,petitivepensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
