Representative-Customer Service Telephone Position Available In Shelby, Tennessee

Representative-Customer Service Telephone Baptist Memorial Health Care

• 3.

5

Memphis, TN Job Details Estimated:

$23.9K

• $30.

6K a year 15 hours ago Qualifications Customer service English Mid-level Data entry Organizational skills Computer skills Multi-line phone systems 1 year

Full Job Description Overview Representative-Customer Service Job Code:

22012

FLSA Status Job Family:

ADMIN SUPPORT

Job Description Title:

Representative-Customer Service Job Summary Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned. Job Responsibilities Answers phones and greets customers using excellent guest relations techniques to promote positive image of organization, models appropriate techniques and behavior. Answers telephones, prioritizing and directing calls to assure they reach appropriate areas. Assists with processing documents by ensuring they comply with established policies and distributes documents to assure continuous workflow of the department. Assist with training others on the console to assure coordination and consistency in operation of the department and organization. Completes assigned goals.

Specifications Experience Description Minimum Required:

1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1 year Multi-line/PBX environment

Preferred/Desired:

3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment

Education Description Minimum Required:

Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired Training Description Minimum Required Preferred/Desired Special Skills Description Minimum Required:

Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.

Preferred/Desired:

Multiline PBX skills and advanced computer skills Licensure Description Minimum Required Preferred/Desired Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships:

No Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull +

• 150-200lbs.

(Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating:

Light Activity Level Throughout Workday Physical Activity Requirements

• Sitting:

  Continuous Physical Activity Requirements

• Standing:

  Continuous Physical Activity Requirements

• Walking:

  Continuous Physical Activity Requirements

• Climbing (e.g., stairs or ladders): Frequent Physical Activity Requirements
• Carry objects: Frequent Physical Activity Requirements

• Push/Pull:

  Occasional Physical Activity Requirements

• Twisting:

  Continuous Physical Activity Requirements

• Bending:

  Continuous Physical Activity Requirements

• Reaching Forward:

  Continuous Physical Activity Requirements

• Reaching Overhead:

  Continuous Physical Activity Requirements

• Squat/Kneel/Crawl:

  Continuous Physical Activity Requirements

• Wrist position deviation: Continuous Physical Activity Requirements
• Pinching/fine motor activities: Continuous Physical Activity Requirements
• Keyboard use/repetitive motion: Continuous Physical Activity Requirements
• Taste or smell: Continuous Physical Activity Requirements
• Talk or hear:

Continuous Sensory Requirements Color Discrimination:

Yes Near Vision:

Accurate Far Vision:

Accurate Depth Perception:

Minimal Hearing Environmental Requirements

• Blood-Borne Pathogens:

  Not Anticipated Environmental Requirements

• Chemical:

  Not Anticipated Environmental Requirements

• Airborne Communicable Diseases:

  Not Anticipated Environmental Requirements

• Extreme Temperatures:

  Not Anticipated Environmental Requirements

• Radiation:

  Not Anticipated Environmental Requirements

• Uneven Surfaces or Elevations:

  Not Anticipated Environmental Requirements

• Extreme Noise Levels:

  Anticipated Environmental Requirements

• Dust/Particular Matter:

  Anticipated Environmental Requirements

• Other