Wire Investigations Representative Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Wire Investigations Representative position is open in the banking/financial services industry for a 6-month duration (possible extension) in Charlotte, NC or Philadelphia, PA. Responsibilities include handling 45-55 wire transfer cases daily, resolving complex issues, and serving as an intermediary between parties. The pay range is flexible, with a tentative start date of 05/05/2025.
Job Description
Job Description:
Note:
Check all associated application documentation thoroughly beforeclicking on the apply button at the bottom of this description. The position is Hybrid (Training
- Completely Onsite, Hybrid
- 3weekdays from Office, 2 weekdays from Home
- Based onPerformance).
Position Details:
Position:
Escalations Representative 1 (Wire InvestigationsRepresentative)
Industry:
Banking/Financial Services Job duration: 6 months (Possible extension)
Location:
Charlotte, NC 28262 OR Philadelphia, PA 19103 (Training
- Completely Onsite, Hybrid
- 3 weekdays from Office, 2 weekdays fromHome
- Based on Performance)
Interview Process:
Virtual Interview via MS Teams
- 15-20minutes
Work Schedule:
Monday
- Friday (8 AM
- 5 PM EST)
Pay Range:
Flexible Tentative Start Date:
05/05/2025
Project Scope:
The Wire Investigation team services all inquiries for the bank asthey relate to Wire Transfers sent in USD and FX currency for ourConsumer/Commercial, Wholesale, and Correspondent Bank clients. We respond to customer requests about post-value wire transfers,such as amendments, cancellations, beneficiary claims non-receipt,return of funds, and unable to apply requests. These investigations are processed via the Pega and IntelliTracsapplications that support our Enterprise Wire Transfer and GlobalWire Transfer applications.
Roles and Responsibilities:
The escalations representative will be responsible for handlingapproximately 45-55 cases per day as it relates to wire transferinvestigations. No Phone conversation directly with customers
- Mostly email/chats(they will contact with Client Service Officer, and they willconnect with Customers/Clients).
Support internal and external customers in responding to customerinquiries and complaints regarding financial products andservices. Perform routine course of action, conduct investigative steps tofully identify the issues, research product information, terms,conditions, or contracts, and resolve complex problems andinquiries. Serve as an intermediary between parties to resolve disputedmatters, negotiate, and enact settlements accordingly. Payment research, matching inbound wire to outbound wire toidentify discrepancies, formatting issues, invalid details,etc. Use of Swift, fed, and chips electronic messaging to CorrespondentFinancial Institutions and Internal Client Service officers viainternal email. Nice to
Have Skills:
Pega and/or IntelliTracs knowledge. Wire Investigations background. 1+ years wire transfer experience(processing orinvestigations). Wire Transfer Knowledge
- Chips/Fed/Swift.
