Field Application Associate – Mid-Atlantic Region Position Available In Charleston, South Carolina

Job Description:

The OpportunityQuidelOrtho unites the strengths of QuidelCorporation and Ortho Clinical Diagnostics, creating aworld-leading in vitro diagnostics company with award-winningexpertise in immunoassay and molecular testing, clinical chemistryand transfusion medicine. We are more than 6,000 strong and dobusiness in over 130 countries, providing answers with fast,accurate and consistent testing where and when they are needed most- home to hospital, lab to clinic.

Our culture puts our team membersfirst and prioritizes actions that support happiness, inspirationand engagement. We strive to build meaningful connections with eachother as we believe that employee happiness and business successare linked. Join us in our mission to transform the power ofdiagnostics into a healthier future for all.

The RoleAs we continueto grow as QuidelOrtho, we are hiring a Field Application Associatein the Mid-Atlantic Region (North Carolina, South Carolina,Virginia, West Virginia and Maryland) to join our Field ApplicationTraining Program. The Field Application Associate partners with theSales Organization for Customer Service Excellence. This is atechnical role, providing focused training of customers and othersat all levels of use on all QuidelOrtho products, as assigned,including new assays and instruments being developed by theCompany. Provides product implementation and assists Customers inadopting QuidelOrtho products for use in their laboratories.

Provides on-site customer training and helps the customer withprotocol and product validations after the customer has decided touse QuidelOrtho products. Receives general instruction on routinework, detailed instructions on new projects and assignments. Workson problems of moderate scope where analysis of situations or datarequires a review of a variety of factors. Exercises judgmentwithin defined procedures and practices to determine appropriateaction. Builds productive working relationships internally andexternally.

The QuidelOrtho Field Application Training Program isdesigned to provide an optimal mix of in-depth on-the-job training,learning and development experiences in QuidelOrtho’s ClinicalLaboratory, Immunohematology, Molecular and other Immunoassays.

After successfully completing training, individuals will be placedin an open role within their technical region. If no role is open,they will act as a floater within the technical region to assistwith implementations, upgrades, and other activities in support ofour customers. This is a field-based position requiring relocationto one of the following states in the Mid-Atlantic region – NorthCarolina, South Carolina, Virginia, West Virginia or Maryland.

TheResponsibilities Meets or exceeds Company goals including and not limited torevenue, test of record, or other metrics Coordinates with Field Application Specialist (FAS) Dispatchand Project Manager team to schedule training time and to ensurelaboratories have appropriate and necessary equipment andmaterials Organizes test materials, training materials, and personnelrequirements at Company and/or client sites prior to training.

Works to resolve deficiencies prior to training Provides implementation and validation for targeted accounts tomeet customer timeline Defines testing requirements within the laboratory per PackageInsert (PI) Performs assays accurately in laboratory settings Analyzes qualification data and technical site visits, andinformation from customer user groups within an account and reportsas required Gains and maintains customer commitment by providing criticaltechnical information and consultation Ensures high levels of satisfaction through the customerexperience Communicates product complaints to Technical Support fordocumentation Collaborates with team members in discovering and managingtroubleshooting opportunities including retraining Engages to learn new product and relevant technical andclinical information Assists with technical training materials (documents,protocols, evaluation tools, job aids, etc.) for use at customersites or with distributors Expresses ideas effectively in individual and group settings,including nonverbal communication Adjusts language to fit the needs of the audience Operates as an effective and contributing member of theregional team, leverages strategic selling framework Demonstrates basic knowledge of automation as applicable Updates activities in CRM system in a timely manner Carries out duties in compliance with established businesspolicies and any additional duties and projects as assigned Perform other work-related duties as assignedTheIndividualCandidates should be aware that the Company currentlyrequires customer-facing workers to meet Customer Credentialingrequirements which may include but are not limited to, up to dateimmunizations. The Company is an equal opportunity employer andwill provide reasonable accommodation to those unable to bevaccinated where it is not an undue hardship to the company to doso as provided under federal, state, and local law.

Required:

Education:

BS/BA or equivalent in life sciences, medicaltechnology, related field or a combination of education andequivalent experience

Experience:

Minimum of two (2) years of experience (or relatedexperience) in a clinical laboratory role, preferably in themedical device/diagnostic market Must be mobile and able to relocate to any location in theAppalachian region upon graduation from training program Computer proficiency in Word and Excel Attention to detail, with sustained accuracy in contactrecords Ability to work autonomously, using critical thinking and atthe same time promote and facilitate a team effort andcollaboration Ability to think strategically and bring a high level ofcreativity to the organization Strong communications, interpersonal, selling, and negotiationskills, along with strong adaptability and prioritizationskills Excellent presentation skills with ability to explain complexconcepts in a clear and thoughtful manner Excellent observation, troubleshooting, analysis skills,problem solving, and learning abilities Ability to propose and implement corrective actions that areaccepted and sustainable by the customer, with strong conflictresolution skills Must be customer focused, positive attitude, results oriented,and industry awareness knowledge Ability to uphold and support individual and companyvalues A positive attitude demonstrated during company functions andpublic events to encourage team camaraderie and enthusiasm to drivegrowth in market share and revenue Personal ethics and integrity that embodies best practices andsupports highest corporate values Ability to harness and amplify the voice of customer tointernal stakeholders May be required to speak a second language based ongeographical needs Must have a valid US driver’s license in good standing

Travel:

Overnight travel of up to 75% will berequired

Preferred:

Experience in a chemistry, transfusion medicine, microbiology,virology, or an immunology laboratory desired LIS experience preferred Certified as a medical technologist, microbiologist, orspecialist preferredThe Key Working Relationships Internal Partners including sales, customer service, technicalservice, product management and quality assurance External Partners including but not limited to end usecustomers and distributors in a variety of settings and at levelsfrom individual contributor to high level decision makerThe WorkEnvironmentTypical outside field based environment. Must have thediscipline, organization skills and self-motivation to workautonomously in a home office environment. Must be willing andphysically able to travel on average 75% of the time. Must maintaina valid driver’s license and must maintain an automobile suitablefor travel to customer sites, airport, etc. Travel includesairplane, train, automobile, and overnights. On a typical workday,80% of time interacting with people, 20% of the time on computer,doing paperwork, or on phone. Must be able to work evenings andweekends, as required, to participate in trade shows, meetings, andtrainings. Must be able to lift up to 30 lbs. May require standingfor prolonged periods of time.

Salary TransparencyThe salary rangefor this position takes into account a wide range of factorsincluding education, experience, knowledge, skills, geography, andabilities of the candidate, in addition to internal equity andalignment with market data. At QuidelOrtho, it is not typical foran individual to be hired at or near the top range for their roleand compensation decisions are dependent on that facts andcircumstances of each case. The salary for this position is$70,000. QuidelOrtho offers a comprehensive benefits packageincluding medical, dental, vision, life, and disability insurance,along with a 401(k) plan, employee assistance program, EmployeeStock Purchase Plan, paid time off (including sick time) and paidHolidays. All benefits are non-contractual, and QuidelOrtho mayamend, terminate, or enhance the benefits provided, as it deemsappropriate.

Equal OpportunityQuidelOrtho believes in EqualOpportunity for all and is committed to ensuring all individuals,including individuals with disabilities, have an opportunity toapply for those positions that they are interested in and qualifyfor without regard to race, religion, color, national origin,citizenship, sex, sexual orientation, gender identity, age, veteranstatus, disability, genetic information, or any other protectedcharacteristic. QuidelOrtho is also committed to providingreasonable accommodations to qualified individuals so that anindividual can perform the duties. If you are interested inapplying for an employment opportunity and require specialassistance or an accommodation to apply due to a disability, pleasecontact us at #LI-AC1 #LI-REMOTE