AY25-26 Graduate Assistant – Information Technology, Service Center Position Available In Plymouth, Massachusetts

AY25-26 Graduate Assistant – Information Technology, Service Center
Posting Details
Position Information Title AY25-26 Graduate Assistant – Information Technology, Service Center
Position Description The Graduate Assistant (GA) will work 20 hours per week and receive up to 24 credits of tuition and student fee waivers: 9 for fall, 9 for spring and 6 for summer. Overview
Working for the IT (Information Technology) Service Center you will be responsible for leading our undergraduate student worker agents and assisting our customers with their technical and non-technical questions.

Duties include:

working on projects to ensure customer satisfaction,
updating the internal and external knowledgebase,
dealing with escalations,
working with, and communicating with other departments, and more. Benefits of the Program
Working at the IT Service desk allows for growth in many different areas such as:
logical thinking
human nature and behavior
process planning
interaction with a diverse set of people
improved technical skills
leadership and more Preferred Qualifications Familiar with Information Technology, software, and hardware
CompTIA A+ Certification
Strong problem-solving skills
Good writing skills
Good communications skills
Desire to assist others/strong people skills
Ability and desire to mentor others, comfortable with providing training
Strong organizational skills
Comfortable working on a team and individually
Great listening skills
Self-motivated Physical Demands Lift and carry up to 20 pounds Special Conditions for Eligibility Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer. EEO Statement Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law. Hourly Rate $15
Posting Detail Information Posting Number Stu05243P
Open Date Close Date Open Until Filled Special Instructions to Applicants The College of Graduate Studies (COGS) coordinates all of BSU’s Graduate Assistantships. For more information on the program or for the status of your application, please contact:
Cassie Birch
c1birch@bridgew.edu