AY25-26 Graduate Assistant – University Events, Scheduling Area and Reservations Position Available In Plymouth, Massachusetts

AY25-26 Graduate Assistant – University Events, Scheduling Area and Reservations
Posting Details
Position Information Title AY25-26 Graduate Assistant – University Events, Scheduling Area and Reservations
Position Description The Graduate Assistant (GA) will work 20 hours per week and receive up to 24 credits of tuition and student fee waivers: 9 for fall, 9 for spring and 6 for summer. Overview
The Scheduling Area Graduate Assistant (GA) will assist the Room Reservationist with the processing and review of online reservation requests for BSU spaces through our Event Management System (EMS) software. The GA will work to ensure that requests are compatible with the space based on current institutional policies and procedures. They will also support the Room Reservationist in managing several reservation dashboards. When appropriate, the GA will follow up with sponsors by email and/or by phone to offer resolutions or seek clarification regarding the reservation request. The GA also supports the Room Reservationist in the supervision and ongoing training of five (or more) undergraduate Reservation Assistants (RA). Working as the intermediary between the RAs and the Room Reservationist, the GA will be expected to maintain statistical data, answer procedural questions, and review work with the RAs, with other duties as assigned. The GA should be able to pick up processes quickly and accurately to become a reliable resource for the RAs and other members of UE staff. The GA will be cognizant of and share our office’s mission and passion for developing our undergraduate student workers through on-the-job training to set them up for future professional success. As a paraprofessional role, the GA would be entrusted to make necessary decisions regarding a reservation. Interested Graduate students must have a positive and professional attitude, and a willingness to learn. They should also have excellent computer and customer service skills. A major component of this position is communication with your coworkers in person, and with event sponsors and other BSU departments either by email or on the phone. Through this position, it is hoped that the Graduate Assistant’s professional communication skills will continue to grow and be refined. Previous customer service and/or office experience, in addition to familiarity with the campus, is preferred, but not required. Responsibilities
Duties of the Reservations Graduate Assistant (GA) include:
Supporting the Reservationist with the management of several EMS dashboards by reviewing reservations for completeness and accuracy, as well as changing the status of various reservations as needed
Providing clarification, redirection, or support as needed to RAs or other members of UE staff for questions on policy or procedure
Monitoring and maintaining the department’s statistical data
Making appropriate adjustments in the ongoing training of RAs
Scheduling 1:1 mini-trainings with RAs as needed based on statistical data to triage various reoccurring errors
Completing and presenting a project for the Student Arts & Research Symposium (StARS) in April
Running reports as necessary

Optional:

Participating in the GPSA Connects Program Preferred Qualifications Excellent computer skills
Leadership skills
Excellent customer service skills
Organizational and time management skills
Works accurately with attention to detail
Reliable and self-motivated
Great written and verbal communication skills
Previous customer service/ office experience
Familiarity with BSU campus Physical Demands Ability to sit for long periods of time while reading from a computer screen
Typical office and clerical work Special Conditions for Eligibility Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. EEO Statement Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law. Hourly Rate $15
Posting Detail Information Posting Number Stu05271P
Open Date Close Date Open Until Filled Special Instructions to Applicants The College of Graduate Studies (COGS) coordinates all of BSU’s Graduate Assistantships. For more information on the program or for the status of your application, please contact:
Cassie Birch
c1birch@bridgew.edu