Shipper Support – DM (Nashville) Position Available In Davidson, Tennessee

Job Title:

Customer Support Role Job Description Join a dynamic team within the Transportation Operations department, where you will play a pivotal role in managing daily freight movements into and out of North American fulfillment centers. This opportunity is ideal for those looking to grow in the logistics industry, backed by the support of one of the world’s leading tech companies. Responsibilities + Coordinate between multiple parties to ensure high levels of customer service. + Provide continual, tactical communication and account management with external customers such as carriers and vendors. + Pull data from various databases using Excel, Access, SQL, and perform ad hoc reporting and analysis. + Review data and reports related to appointment and arrival times, making business decisions based on findings. + Create narratives outlining weekly findings and present them in review forums. + Meet critical business needs within various time constraints, measuring and identifying activities performed. + Lead initiatives to re-engineer business processes and eliminate root causes of defects to drive efficiency. + Escalate problems or variances in information and data to relevant owners and teams, ensuring resolution. + Develop performance metrics to drive business results. + Scope out business and functional requirements for tech teams to enhance software systems and tools. + Quickly understand business impacts of trends and make informed decisions based on data. Essential Skills + Customer service experience with operations focus. + Strong computer and tech savvy. + Problem-solving abilities in logistics, transportation, intermodal, supply chain, freight, and dispatch. + Proficient in Microsoft Office Suite and Excel. Additional Skills & Qualifications + Experience in transportation and logistics is a plus but not required. + Customer service experience with de-escalating and problem-solving, including managing customer accounts and conflict resolution. + Analytical experience is advantageous, especially in resolving inputs from various sources. Work Environment The role requires working 100% in-office, with training hours from Monday to Friday, 8am to 4:30pm, and the same schedule post-training. The environment is fast-paced and demands strong communication and problem-solving skills. Pay and Benefits The pay range for this position is $22.00 – $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville,TN.

Application Deadline This position is anticipated to close on May 21, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.