Director, Call Center Position Available In Pinellas, Florida
Tallo's Job Summary: The Director, Call Center position at Lincare Inc. in Clearwater, FL offers an estimated salary range of $67.9K - $106K annually. This role requires a Bachelor's degree, 5 years of call center experience, and proficiency in Microsoft Excel and Tableau. Responsibilities include optimizing agent performance, revenue maximization, and implementing sales programs to enhance customer experience and operational efficiency.
Job Description
Director, Call Center Lincare Inc. – 2.5
Clearwater, FL Job Details Estimated:
$67.9K – $106K a year 23 hours ago Qualifications Microsoft Excel Sales Call center 5 years Tableau Master’s degree Bachelor’s degree Data science Senior level Analytics Full Job Description Remote position with preference to Clearwater, Florida This employee coordinates, plans, and executes growth/cost efficiency strategies with leadership. Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and plan Maximizes revenue and exceeds established targets Trains agents to improve customer experience
JOB FUNCTIONS
Creates, implements, and manages sales programs to drive agent performance Improves call center operational efficiencies Performs analytics to identify opportunities and evaluate results of implemented strategies Analyzes and improves customer retention, order conversions, and lifetime value Improves call center agent metrics through analytics and strategic planning with leadership Continuously monitors the effectiveness of the sales programs and adjusts as needed to ensure it remains relevant and effective Responsible for data analytics on massive sets of complex, sometimes unstructured data Works with different data sources and accurately accesses the correct data within relational databases based on business needs and reporting requirements Works collaboratively with business leaders to coordinate and develop a continuous improvement culture Effectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfaction Manages cost savings initiatives, executes associated plans, and meets targets Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
Requirements:
Education Bachelor’s Degree in analytics or demonstrable equivalent experience in the field (Required) Master’s Degree Preferred Work Experience 5-7 years of relative work experience (Required) Background in revenue growth (Required) Maximized high level revenue growth (Required) Background in sales-driven call center (Preferred) Strong background in analytical consulting, data science, or related field Knowledge, Skills, and Abilities Work on multiple projects simultaneously with competing deadlines Advanced in Excel and/or Tableau Detail-oriented with strong organization and project management Demonstrates strong critical thinking and problem-solving Excellent communication, both verbal and written
