Manager, Loyalty Analytics Position Available In Fulton, Georgia
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Job Description
Position Purpose:
Fuel the future of loyalty at The Home Depot by turning customer member data into bold insights and actionable insights. This role leads and supports analytical initiatives that uncover key drivers of customer engagement, retention, and value. Partners closely with Strategy, Product, Marketing, Operations, and executive leadership to develop scalable tools, dashboards, and analyses that enable data-driven decisions across the loyalty lifecycle. Drives a deeper understanding of member behavior and segments, fueling strategies that strengthen program enrollment, frequency, and spend. Acts as a strategic thought partner across the enterprise to champion customer-centric thinking and deliver measurable business impact through loyalty-focused analytics.
Key Responsibilities:
10% Partner with the business to conceptualize business issues and translate into appropriate analytical approaches 30% Analysis of large amounts of customer data to isolate key trends and business opportunities and develop actionable solutions and recommendations 30% Development and delivery of effective presentations that summarize complex analyses and inform business decisions 20% Coordination of the activities of internal and outsourced customer analytics resources 10% Build trusted relationship with business partners
Direct Manager/Direct Reports:
Position reports to Director CI Analytics No direct reports
Travel Requirements:
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Preferred Qualifications:
Master’s degree or MBA Demonstrated experience applying analytics/statistics in business or marketing contexts Deep understanding of customer and transaction-level data Strong SQL proficiency; experience with additional programming (e.g., Python, R) a plus Skilled in creating clear, strategic narratives through dashboards and presentations Retail industry knowledge or strong interest in consumer behavior Expertise in data visualization, using tools like
Tableau, Power BI, or Looker Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education:
No additional education
Minimum Years of Work Experience:
4
Preferred Years of Work Experience:
No additional years of experience
Minimum Leadership Experience:
None Preferred Leadership Experience:
None Certifications:
None Competencies:
History of outstanding performance in strategic thinking and analysis Experience managing all aspects of discrete projects/workstreams (relationship management, data collection, analysis, interpretation, document development, communication) Ability to develop frameworks and approaches to break complex business questions into addressable pieces Experience extracting data from and manipulating large data sets (using SAS, SQL, R, etc.) Familiarity with data mining statistical methods (Regression, factor analysis, clustering, etc.) Experience with creative data visualization techniques Experience developing executive-ready communication materials and presenting them to senior stakeholders Ability to work closely with peers and manager in flat team structure Demonstrated history of continuously learning new analytical techniques and approaches Ability to interpret and translate outputs from complex analyses into business language
