Director, Patient Experience & Reimbursement Analytics Position Available In Kennebec, Maine

Director, Patient Experience & Reimbursement Analytics at Otsuka America Pharmaceutical Inc. in Augusta, Maine, United States Job Description The Director of Market Access Patient Experience and Reimbursement Analytics is an individual contributor role focused on analyzing and optimizing patient experience and reimbursement processes, particularly in specialty pharmacy and hub services analytics. This role requires a strong background in healthcare analytics, aiming to enhance patient access to therapies and improve overall patient experience through data-driven insights and collaboration with cross-functional teams Job Description + Lead the strategic vision for analytics across specialty pharmacy and hub services, ensuring alignment with overarching market access goals. + Harness data and analytics to deeply understand the patient journey, identifying opportunities to enhance access to therapies and improve overall experience. + Design and implement analytics frameworks to assess and enhance patient experience, including journey mapping, satisfaction metrics, and engagement strategies. + Identify and address patient journey pain points through data-driven insights in partnership with key stakeholders. + Develop analytic plans and define KPIs to monitor performance across patient access, hub operations, field reimbursement, and copay programs. + Analyze reimbursement data to optimize therapy access, with a focus on specialty pharmacy and hub service performance. + Create and manage dashboards and reporting tools to track reimbursement trends, surface barriers, and drive actionable solutions. + Align reimbursement analytics with payer strategies and market dynamics in collaboration with Market Access and Strategy teams. + Oversee analytics for specialty pharmacy operations, including adherence, patient support programs, and distribution efficiency. + Drive hub service optimization initiatives, such as streamlining patient enrollment and benefits verification processes + Collaborate with external vendors to improve data integration and enhance reporting capabilities. + Partner with internal and field-based Patient Experience & Reimbursement teams to address business questions through exploratory data analysis. + Support specialty pharmacy contracting and performance tracking through targeted data and reporting efforts. + Coordinate with internal teams and data aggregators to ensure delivery of timely, actionable data to support patients and providers. + Safeguard the accuracy and integrity of patient experience and reimbursement data. + Lead the development of automated repor