Manager, Acquisition and Retention Position Available In Shelby, Tennessee

Manager, Acquisition and Retention Ducks Unlimited, Inc. – 4.3

Memphis, TN Job Details Full-time Estimated:

$68.5K – $86.6K a year 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Dependent health insurance coverage Vision insurance 401(k) matching Paid sick time Qualifications Direct marketing Microsoft Office Analysis skills Bachelor’s degree Data analytics Senior level Leadership Communication skills Marketing Time management Full Job Description Manager, Acquisition and Retention Memphis, TN Ducks Unlimited National Headquarters has an opening for a full-time, Manager, Acquisition . Responsible for the strategic and tactical execution of day-to-day activities associated with the revenue generation, execution, performance, expense management, and trend analysis of Direct Marketing’s acquisition, renewal, lapsed and acknowledgements programs. Uses understanding of data analytics, direct marketing techniques, industry trends and best practices to ensure optimal revenue and supporter objectives are met. Works closely with Director of Annual Giving to ensure all strategies and tactics are aligned with Direct Marketing’s fundraising objectives. The position will report to the Director of Annual Giving.

Responsibilities:

Manage the development and execution of integrated, omni-channel direct marketing plans for acquisition, renewal, lapsed and acknowledgment programs. Ensure short- and long-term revenue objectives are met by developing, recommending, and implementing strategies to drive maximum revenue generation and growth. Assist the Director of Annual Giving with strategic planning. Collaborate with internal and external stakeholders on creative, content, and segmentation, ensuring messaging and creativity align with overall strategy. Ensure compliance with industry guidelines and standards. Assist Director with the preparation of annual program budgets and ongoing financial review by performing detailed analysis of recent and past results. Includes ongoing assessment of revenue and expense results, updating budget vs. actuals to track campaign performance and inform leadership of recent results and future projections. Confirm actual expenses meet program budgets and determine the cost efficiency of direct marketing campaigns. Research, recommend, and implement cost-saving strategies to maximize return on investment (ROI). Input and maintain campaign data in Blackbaud CRM, including creating marketing efforts, uploading segmentation files, and tracking campaign costs, etc. Approve print counts and pricing to ensure expenses are in line with budget for production sign-off. Research, recommend, and collaborate with peers on the execution of innovative strategic initiatives as directed by leadership. Ensure defined strategies are consistently applied during campaign execution to create cohesive marketing plans, ensuring an optimal supporter experience and revenue generation. Collaborate with the Director on setting the strategy for each direct marketing campaign, preparing creative/copy, and tracking campaign expenses and revenues. Monitor and analyze the effectiveness and results of new and existing strategies. Based on historical analysis, recent results, and future projections, recommend and implement informed strategies to increase fundraising, donor retention, and supporter engagement. Provide strategic direction to internal/external partners for the development and implementation of strategies and plans. Collaborate with cross-functional teams on offline and online direct marketing campaigns. Recommend strategic adjustments as necessary, including changes in spending based on program performance and external factors. Ensure an optimal donor experience is achieved through data trend analysis and apply findings to micro-segments of donors, prospects, and other constituents. Identify opportunities for new initiatives and incremental improvements based on marketplace trends and research. Collaborate with leadership on identifying audience selections for omni-channel campaigns and conduct ongoing data analysis. Develop and maintain strong working relationships with external partners and collaborators. Research and monitor competitive information, industry trends, and other factors impacting current programs. Conduct donor satisfaction surveys or feedback loops to gauge engagement and identify opportunities for program improvement. Other duties as assigned by leadership.

Qualifications Experience and Education:

Bachelor’s degree with a minimum of 4-5 years in direct marketing with demonstrated ability to drive revenue and donor retention. Understanding of direct marketing best practices and industry trends.

Communication Skills:

Excellent interpersonal and communication skills (both verbal and written), including strong presentation skills. Demonstrated ability to build relationships at all levels of the organization and work successfully with them.

Technological Proficiency:

High proficiency in the Microsoft Office suite required. Experience with Blackbaud CRM a plus.

Analytical Skills:

Strong analytical, planning, time management, and organizational skills required. An ability to manage multifaceted projects and a capacity to perform well independently in a fast-faced, multi-tasking environment are essential.

Interpersonal Skills:

Excellent interpersonal, relationship and team-building skills. Ability to provide leadership and guidance to other fundraising professionals and volunteers. Self-starter who can work independently as well as part of a team and is driven to succeed.

SALARY AND BENEFITS PACKAGE

: Salary commensurate with experience. We work hard to encourage everyone at Ducks Unlimited to bring their authentic selves to work every day. DU offers an exceptional benefit package that includes comprehensive group medical, prescription, dental, and vision insurance, including spouse and dependent coverage; three weeks paid vacation; paid sick leave and 10 paid holidays; 401(k) plan (including partial employer match); and tuition reimbursement.

DUCKS UNLIMITED, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, gender, national origin, military status, disability, age, or genetic information except where age or gender is a bona fide occupational qualification as allowed by the Civil Rights Act of 1964. It is the policy of Ducks Unlimited, Inc. to afford equal employment opportunity to all qualified persons regardless of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender, age (40 or over), disability (physical, mental or visual), genetic information, marital status (including registered domestic partnership status), military and veteran status, immigration status, or any other category protected by federal, state or local law.