IVR Architect Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The IVR Architect position in Charlotte, NC, requires expertise in Conversational AI, Intent identification, and LLM development. Proficiency in integrating AI solutions with RESTful APIs and external services is essential, along with experience in building chatbots, virtual assistants, and IVR systems. The job offers a contract pay of $56.00 - $60.00 per hour, with benefits including dental and health insurance. Candidates must have 5 years of IVR Architect experience and be able to commute to Charlotte, NC 28202 for in-person work.
Job Description
IVR Architect 3.0 3.0 out of 5 stars 801 Cates Street, Charlotte, NC 28202
Role:
IVR Architect Location:
Charlotte , NC
-
Onsite Type:
C2C
- Experience with Conversational AI projects, Intent identification and LLM development with Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
- Proficiency in integrating AI solutions with RESTful APIs and external services, web services, data retrieval, and integrations with conversational AI platforms, frameworks, and tools.
- Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
- Experience with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
- Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
- Good to have knowledge in KORE AI as current IVRs are build in KORE AI platform and integrations required with KORE AI.
Job Type:
Contract Pay:
$56.00
- $60.
00 per hour Expected hours: 40 per week
Benefits:
Dental insurance Health insurance
Schedule:
8 hour shift Monday to
Friday Experience:
IVR Architect:
5 years (Required) chatbots, IVR systems, virtual assistants: 9 years (Required) Ability to
Commute:
Charlotte, NC 28202 (Required)
Work Location:
In person
