Enterprise Operations Center Analyst Position Available In Bibb, Georgia

Business Operational Concepts (BOC)is a recognized leader in providingTechnical and Program Management Services, Information Technology, and Support.

BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce.

We offer an excellent compensation package which includes a generous salary, insurance (medical, dental, etc.), paid leave, 401k plan and more.

We arecommitted to the diversity we bring to the marketplace and believe customer satisfaction comes first.•

JOB SUMMARY

Business Operational Concepts (BOC) is currently seeking an •Enterprise Operations Center Analyst•to work with our government client.

The ideal candidate will work as part of an incident response team to ensure quick response to information assurance and outage notifications for network, cybersecurity, and application monitoring events. The Enterprise Operations Center is responsible for monitoring all agency IT systems and information assets and this entails providing extended hours support after core duty hours and on weekends. Other duties include monitoring operations and maintenance of servers, software and hardware located at the site. Maintenance includes (but is not limited to) backup and restoration, software upgrades, software patch installations, hardware replacements and diagnosis/resolution of any software/hardware issues.

DUTIES AND RESPONSIBILITIES

Monitor, track, and escalate any network issues within carrier networks. This includes monitoring voice and electronic communication channels for incidents, outages, and degradations.

Monitor all agency IT systems and information assets, investigate alerts, conduct incident triage, performs initial and subsequent analysis to determine possible root causes, and performs incident response actions to resolve issues.

Provide continuous network availability monitoring for remote access solutions, initiate contact with Network Service Providers in case of network failures, and generate trouble ticketsProvide Incident handling and coordination; including escalation and reporting of potential or confirmed incidents to include but not limited to privacy, network, cybersecurity, application, and web events and incidents.

Work with other Network Management teams and groups to resolve various outages, major network service interruptions, and to provide updates to customers at client sites.

Use server monitoring tools to optimize, improve, expand, upgrade server and network capabilities and connectivity as deemed necessary.

Install new hardware and software making sure that all components (hardware and software) interface correctly with each other and the networkRefer selected problems to 3rd party contractors. If equipment is under warranty, contact manufacturer/vendor for warranty repair or replacements. For some hardware repairs – drive replacements, power supply replacements, fuser roller repairs – a 3rd party contractor can be called in for assistance or repairs.

Execute administrative tasks and playbooks off hours on the behalf of engineering teams as needed.

Assist with EOC mailbox and ticketing systems operation and management.

Assist in root cause analysis and after actions reports as neededReview, triage, and resolve phishing messages reported by OPM stafffollow Standard Operating Practices (SOPs) and assist with creation and revision•[]{style=”text-decoration: underline; font-family: ‘Times New Roman’;”}•