OTM Support Manager / Lead Position Available In Fulton, Georgia

OTM Support Manager / Lead 3.8 3.8 out of 5 stars Atlanta, GA 30313

Duration:

12+ months Shift timing: 1st shift

Description:

•

Time Commitment and Scope of Work:

50% –

Support OTM Business Users:

First line of support for transportation planning, settlement, procurement, and carrier issues Manage OTM Support email mailbox to triage and resolve day-to-day system issues Identify and investigate recurring issues to find the root cause and work with the appropriate teams to get permanent fixes implemented. Engage OTM IT for technical support issues and act as a liaison between the business and IT until resolved Monitor and resolve any interface/transmission issues between OTM and other systems (SAP, EDI, FourKites, etc.) Lead end-user training for various user groups. Create/maintain training documentation, job aids, and support documentation as needed. Manage/maintain master data in support of new locations and changing business requirements. 50% – Lead OTM Projects/UAT Lead functional OTM projects to deliver enhancements for transportation stakeholders Lead UAT for projects developed by the OTM IT team Lead quarterly OTM patch testing EDI testing for onboarding new carriers into OTM Job Purpose Summary (position overview) statement:

The OTM Support Manager:

Support Coca-Cola OTM business users, including transportation planners, settlement analysts, procurement, carriers, logistics leadership, and others, with day-to-day OTM issues resolution with a comprehensive knowledge of functional areas of OTM. Need the ability to troubleshoot and solve complex issues within the various modules of OTM, including order management, shipment planning (including bulk planning), Financials (invoicing/vouchers), rate management, and other areas of OTM. Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Identify and recommend key process and performance improvement opportunities within OTM identified during support. Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation. Deliver functional OTM projects by gathering business requirements and delivering a working solution. Must Haves & Preferred experience/duties: Minimum of 5 years of functional experience configuring, maintaining, and supporting OTM Experience with supporting OTM users and troubleshooting issues related to order management, shipment planning, rates, invoicing, master data, etc. Must be able to deep dive to find the root cause of recurring issues. Extensive knowledge of OTM modules, including order management, shipment management, itineraries, equipment, rate management, financials, etc. Extensive experience with OTM functional configuration. Ability to suggest and make OTM configuration changes to support business requirements. SQL experience SAP experience

Educational Requirements:

Bachelor’s degree (minimum required)

Travel Requirements:

0% – 10% project-related travel. About our

Company:

– 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. LI_

TSC Job Types:

Full-time, Contract Pay:

$60.00 – $80.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Day shift Monday to Friday Morning shift Ability to

Commute:

Atlanta, GA 30313 (Required) Ability to

Relocate:

Atlanta, GA 30313: Relocate before starting work (Required)

Work Location:

In person