Lead Analyst – SAP Support Position Available In Cumberland, Maine

Lead Analyst – SAP Support at

AVANGRID

Service Company in Portland, Maine, United States Job Description

Job Title:

Lead Analyst –

SAP Support Location:

Augusta, ME; Portland, ME.

Work type:

Office The salary range for this position is dependent upon experience, ranging from $103,939 to $129,924. Job Summary Responsible for prioritizing SAP Support Team responsibilities related to providing design, configuration and ad hoc/custom reporting capabilities to the business units. Serves as primary contact with SAP end users and process owners in a specified business area to understand ongoing process requirements (changes, modifications, improvements) and ensuing overall SAP data integrity for SAP ISU, ECC and CRM (Front Office).

Responsibilities:

1. Develops solutions and/or configuration changes to meet ongoing end user requirements. Implements configuration changes as required and prepares specifications for approved changes for be performed by Customer Service – Center of Excellence SAP Technical support. 2. Acts as team leader for SAP Support Analysts in the business unit as well as works with other business units whenever applicable. Lead prioritization and planning of SAP Support Team responsibilities in a specific functional area coordinating with other functional areas when applicable. 3. Leads team of SAP functional analysts to coordinate integration points between SAP modules to ensure overall process coordination. Ensures interface data integrity. Work with external Software Factories to prioritize their work to maintain highest priorities for business are being worked on. 4. Work as team leader in projects with the possibility of project management. 5. Work with business partners to determine how to resolve business needs/fixes and prioritize work. 6. Provides timely and accurate solutions to the functional business areas, including unresolved SAP user requests from the service desk. 7. Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials, training materials. 8. Changes request/transport review and approval. 9. Provides on-going end user training and end user support as required. 10. Completes Service Pack review and tests for all clients, (OSS support.) 11. Identifies available SAP functionality not currently being utilized. 12. Coordinates the definition, review, testing and approval of SAP security access for a specific user group. 13. After-hours SAP on-call rotation is required for this position.

Required Qualifications:

• Bachelor’s degree in Business or related Management fields, Computer Science, Information Systems or a related field and at least 8 years of Technical andor IT experience, including SAP Support experience (equivalent work experience is acceptable).
• Broad knowledge of the principles, practices and procedures of the specific business unit is desirable.
• Strong knowledge of SAP ISU ECC, CRM, and/or CRMB module functionality.
• Equivalent combination of education and experience will be considered.

Preferred skills/abilities:

• Detailed, cross module SAP integration knowledge in ISU CRM&B/ECC/Front Office is preferred.
• Able to work with others to design effective process/system solutions.
• Strong working knowledge of Microsoft Office Products such as Word and Excel
• Excellent communication abilities.
• Experience with Networking, Firewall, and Network Security.
• Strong technical and problem-solving skills, with the ability to think strategically and translate ideas into actionable plans.
• Broad knowledge of SDLC, DevOps and DevSecOps methodologies.
• Ability to build and maintain strong relationships with stakeholders (both internal and external), fostering collaboration and achieving results through others.
• Experience with cloud migration and hosting, including Cloud Service Providers (CSP).

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