Senior Analytics and Visualization Consultant Position Available In [Unknown county], North Carolina

Tallo's Job Summary: Senior Analytics and Visualization Consultant position at Duke Energy involves managing advanced analytics projects independently, utilizing Microsoft Power Platform, and developing data visualization solutions. The role requires expertise in DAX and SQL, with a focus on data integrity and communication skills. The position offers competitive pay and benefits, with a remote work option available after onboarding.

Company:
Duke Energy
Salary:
JobFull-timeOnsite

Job Description

More than a career – a chance to make a difference in people’s lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary:

This is the career/senior level of the Operational Visualization job hierarchy. Employees at this level manage work in areas of specialization, with minimal supervision. Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are fully competent in all elements of Microsoft Power Platform (Power BI, Power Automate, Power Apps) and advanced analytics concepts. They identify problems, develop solutions and take actions to resolve. Senior Analytics & Visualization Consultant represents a level at which career may stabilize for many years.

Responsibilities:

Has a strong understanding of end-to-end performance as it relates to customer experiences (Start Service, Billing and Payments, Outage, Repair, Transfer, Stop Service, etc.) and contact center operations
Maintain historical and build next generation of PBI reporting dashboards that capture key performance metrics for business partners to consume after Piedmont Natural Gas (PNG) and Duke Energy’s launch of new cloud-based contact center platform (Genesys / Elevate 360), accountable for data analytics and tracking.
Communicate and collaborate with stakeholders, business partners, colleagues, developers, and business analysts to understand requirements, plan and deliver thoughtful, user-friendly, dynamic dashboards and reports that delight users and deliver high quality value-adding analytics solutions.
Champion user trust of reporting and ad hoc information by upholding accuracy and integrity of all datasets through exploration, validation, and swift correction.
Create and translate data visualizations, models and findings into key strategic insights to provide recommendations on actions leadership can take to improve operational performance and customer satisfaction.
Effectively present work to users and business leaders, identifying trends and outliers, sharing data discovery using solutions developed. Identify pain points faced by stakeholders and develop the data visualization solutions that addresses their needs.
Demo, install, setup, test, demo Power BI workspaces, datasets, dataflows, dashboards, reports, schedules, APIs, subscriptions.
Develop and maintain applications using Microsoft Power Apps.
Automate business processes and workflows using Microsoft Power Automate.
Ensure solutions are scalable, maintainable, and secure.
Provide technical support and training to users.
Stay updated with the latest features and updates in the Microsoft Power Platform.
Contribute as a lead team member for special projects.
Use SQL for data wrangling and effective transformation the data to be consumed into Power BI.
Develop statistical models and perform regression analyses to estimate the relationship of specific operational performance measures to overall customer sentiment, the relative economic value of movement NPS (either up or down), the impact of specific actions on operational performance and economic analyses of investments in certain practices to improve performance.
Document work and processes for transition to junior developers. Required/Basic Qualifications Bachelor’s Degree,
In addition to required degree, five (5) years minimum of related work experience Desired Qualifications Expertise in DAX and SQL
Command of Microsoft Power Platform (Power BI, Power Automate, Power Apps)
6+ years of experience designing, developing, and testing Power BI data visualization solutions, with an emphasis on data modeling and dashboards
Excellent verbal and written communication skills as well as the ability to bridge the gap between data science and business management
Exceptional organizational skills and detail orientation
Focus on data integrity and accuracy Additional Preferred Qualifications Bachelor Degree in Statistics, Mathematics, Physics, Engineering, Computer Science, or Management Information Systems
Master’s Degree
Working knowledge of statistics, programming and predictive modeling
Working knowledge of code writing
Previous experience working in data mining or natural language processing
Understanding of and ability to use scripts like SQL (Structured Query Language) and / or Hive for accessing and wrangling data.
Understanding of and ability to use analytics tools such as Python, R, SAS or PowerBI
Ability to deal with a variety of individuals
Understanding of data and analytics, statics, modeling, etc. and general business acumen
Proficient in principles of project management
Experience in the utility and contact center industries
Customer specific experience Working Conditions Virtual – Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility and be eager to meet team in person as needed. Specific Requirements Minimum of 6 years work experience OR 4 years work experience with a Master’s degree Travel Requirements
Not required
Relocation Assistance Provided (as applicable) No
Represented/Union Position No
Visa Sponsored Position No
Posting Expiration Date Sunday, May 18, 2025
All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA)
Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility
About Duke Energy (https://www.duke-energy.com/our-company/about-us) Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. (https://www.duke-energy.com/-/media/pdfs/our-company/careers/setting-up-job-alerts.pdf?la=en&rev=6962070124bd4580b5b0857fe0664750) View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team (RecruitingOperations@duke-energy.com?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process. Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.
Privacy (https://www.duke-energy.com/legal/privacy) California Consumer Privacy Statement
Duke Energy Notice to

Employees:

Government Contractor Whistleblower Protections (https://www.duke-energy.com/_/media/PDFs/external/2023-DE-Whistleblower-Notice.pdf) Do Not Sell or Share My Personal Information (CA)
Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility

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