Help Desk Position Available In Morris, New Jersey

Help Desk
We are hiring for Help Desk to support our Federal Project.

Company Name:

• JTSi (Johnson Technology Systems, Inc.)
  Title

• Help Desk Location:

• Hybrid
• Candidate will need to be onsite at Picatinny, NJ for 3 days a Week

Citizenship:

Clearance:

Active interim Secret Clearance or higher in JPAS
Help Desk Job Description
The helpdesk person monitors the Service now ticketing system for open tickets and works on the tickets as they come in.
As per the SOP they have a turnaround time of 2 hours.
The helpdesk team is responsible for creating and updating end user accounts for ePDM WindChill, SAP Portal/Backend for AC and JPEO users.
Helpdesk team is responsible for maintaining and creating ORG chart entries for new users and update information of existing users in SAP HR
Responsible for daily morning system checks on SAP production and non-production systems to ensure that the systems are all available for end users.
Monitor and provide BW process chains reports every morning.
Responsible for uploading

DCPDS HR

File into SAP for keeping system up to date with

DCPDS HR

changes
Responsible for uploading telework training records from Share Point on an as needed basis
Responsible for providing application support for SF-182, Incentive Award, Telework, PAF, OCONUS, Doc Routing, ammo inventory etc., to SAP end users.
Certifications needed
Helpdesk Certification
Security Plus Certification
Skillsets required
Working Knowledge of SAP
SAP GUI and portal
ORG chart updates
User account management
Transport requests to Quality or Test system
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.
Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, austerely complying to the customer s desire. We view our-selves more as a business partner than a mere provider of consulting services. At JTSi customer is always first and partnering is our means to customer satisfaction. We do what we say!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10110870

Position Id:

Bi7141240