Sr Service Delivery Consultant Position Available In Mecklenburg, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting and fostering relationships with Executives and Application Managers. Key responsibilities include serving as a point of contact for development teams’ infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders. Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.

Responsibilities:

Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders Coordinates Enterprise Programs and Information Security Mandates across technology organizations Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion:

Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

Manager of Process & Data:

Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

Enterprise Advocate & Communicator:

Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

Risk Manager:

Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager & Coach:

Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward:

Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader:

Assesses talent and builds bench strength for roles across the organization.

Driver of Business Outcomes:

Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

Collaboration Influence Project Management Result Orientation Stakeholder Management Analytical Thinking Business Acumen Financial Management Innovative Thinking Risk Management Adaptability DevOps Practices Solution Delivery Process Solution Design Technical Strategy Development LOB Specific Job Description Position Summary The key role reports into the Employee Experience Technology (EET) Chief Operating Office risk governance organization. This role will partner with business function leaders, operations process owners and subject matter experts (SMEs) to promote a strong risk management culture with a focus of adherence on EET Process Inventory Controls and Metrics. The candidate will actively contribute to the proactive risk management shift, providing a governance framework for communicating and tracking key risk metrics, partnering with cross functional teams to create mitigation plans when required and integrating key metrics and controls across various key processes. We are looking for a strong risk and issues specialist with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills. This role will establish key governance routines across the Employee Experience Technology organization and be a critical leader to enable proactive risk management across the organization. Minimum Years of Experience 5 Required Qualifications Responsibilities include, but not limited to: Oversee EET standard process inventory controls and metrics management. Lead governance routines to proactively manage key risk metrics. Create cross functional teams and remediate key metrics when required. Assist with timely coordination and response to Audit, Exam, and Regulatory requests. Identify process improvements based on program maturity, challenges and issue remediation. Support the program’s short-and-long term strategy, while identifying continuous improvements. Acts as liaison with Global Technology and Enterprise partners.

Shift:

1st shift (United States of America)

Hours Per Week:

40 Pay Transparency details US

• NJ•Pennington•1300 American Blvd•Princeton Place At Hopewell Bldg.

3 (NJ2130) Pay and benefits information Pay range $134,400.00

• $173,200.

00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Diversity and Inclusion Each employee brings unique skills, background and opinions. We see diversity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency