Vice President- Professional Services Position Available In Monroe, New York

Job Description:

Mayo Clinic’s tech culture is rooted in passion for technology,embraces innovative thinking and strives for high performance. Ourteams drive change in health care through comprehensive connectedhealth and digital transformation strategies. Some examples of ourmajor initiatives are:

• Utilizing artificial intelligence andmachine learning principles to develop next generation patientcentric care systems
• Transforming the practice by applying datascience techniques to discover new approaches to health caredelivery
• Leveraging Enterprise Architecture to constructintegration centricity, promote data liquidity, and provideinnovation support This transformation creates, connects andapplies integrated knowledge to deliver the best health care,health guidance and health information to patients, customers,partners, providers, employees anywhere and anytime so the needs ofthe patient come first.

Why Mayo Clinic Mayo Clinic is top-rankedin more specialties than any other care provider according to U.S.News & World Report. As we work together to put the needs of thepatient first, we are also dedicated to our employees, investing incompetitive compensation and comprehensive benefit plans – to takecare of you and your family, now and in the future. And withcontinuing education and advancement opportunities at every turn,you can build a long, successful career with Mayo Clinic. BenefitsHighlights

Medical:

Multiple plan options.

Dental:

Delta Dentalor reimbursement account for flexible coverage.

Vision:

Affordable plan with national network.

Pre-Tax Savings:

HSA andFSAs for eligible expenses.

Retirement:

Competitive retirementpackage to secure your future. Responsibilities Reporting directlyto the Chief Operating Officer, the VP, Services has leadershipresponsibility for customer facing functions including thedevelopment, delivery, and support of core programs and add-onservices for Mayo Clinic Platform partners and ecosystemparticipants. The position will be responsible for leading andexecuting MCP’s customer success strategy to drive high customerand user satisfaction, adoption, engagement and growth by: 1)partnering with the MCP leadership team to define and deliverservices and solutions to enhance Platform capabilities and driveadoption, 2) work closely with Platform’s R D processes andteams to develop solutions, services, and offerings, 3) build fulldelivery, support, and implementation functions to enable customersto fully leverage our platform and fulfill technical supportagreements and expectations, 4) grow revenue with enhanced (buy-up)service offerings as well as professional consulting services, and5) build and run a high performing organization which includesestablishing processes and disciplines to ensure the scalabilityand growth for MCP.

Responsibilities :

Strategic Insight/ThoughtPartnership:

Deep knowledge of healthcare transformation, with theability to apply that knowledge to MCPs customers which span healthsystems, pharma, medical device, digital health solutiondevelopers, and other markets as opportunities arise. Possesses theindustry knowledge and proven “know how” experience building anddelivering services and solutions, analytical and strategicintellect, along with the presence and communication skills todefine and build processes and teams and implement the Servicesstrategy.

Organizational Development:

Fosters and builds aculture of success, respect and high performance. Capable ofattracting, developing and effectively managing a team of highlymotivated, top-tier customer service talent.

Revenue Growth:

Identifies strategic expansion opportunities and collaborates withSolution Developer and Provider Market teams to ensure growthattainment goals are met. Proven ability to grow revenue throughservice expansion within existing customers. Successful trackrecord in creating organic growth through the development ofcustomer services and consulting solutions from the ground up. •

Implementation & Delivery:

Oversee teams dedicated to customerimplementation and support. Well-established ability to define andexecute customer delivery and support processes and metrics forplatform-based delivery models. Understands industry best practicesfor customer support models across platform-based technologies andable to collaborate with product and technology leaders to ensureholistic and scalable solutions are defined and delivered. •

Consulting Solutions:

Proven ability to build and run professionalservices functions in the Healthcare Technology or platform space.

Proven ability to develop new and innovative value-added services,as well as define and implement best practices. Understands and canbuild customer success through cohesive services delivery processesand offerings. Qualifications Minimum Education and/or

ExperienceRequired:

• Masters degree
• 10 years technology senior leadershipexperience
• Startup experience and leading teams through changemanagement required
• Experience in healthcare industry highlypreferred
• Natural leader: maintains positive business climatewhile cultivating a fast-paced, high-growth environment thateffectively balances entrepreneurial creativity with individual andinstitutional accountability; in which individuals are strongperformers who are given clear direction and goals and heldaccountable for achieving them; the team is developed, and productand operational goals are exceeded.

• Inspires respect, whilebuilding rapport with customers, direct reports, peers, executiveleadership team and the Board.
• Understands the complexity ofdeveloping and delivering services to provider organizations;fluent in the challenges faced by such entitles in MCP’saddressable market. Has a successful track record building andrunning customer service and consulting organizations within B2Band B2B2C technology companies, preferably under a platform andSoftware-as-a-Service (SaaS) delivery model.
• This position willhave accountability for all Customer Implementation, Support,Solutions & Consulting functions.

Specific functions include:

Implementation & Delivery (Technical Implementation, CustomerImplementation, Customer Support) Consulting Services (CustomerSolutions Consulting) Additional Experience and/or

Qualifications:

• Budget management
• Experience leading innovation-relatedmethodologies – Lean Startup, Design Thinking, Customer Development
• Agile delivery experience
• Able to deliver high impactpresentations to large groups
• Proven experience facilitatinglarge groups/workshops with diverse participants that deliverspecific outcomes
• Able to work effectively and coordinate teamsthat are cross-functional, cross-business unit, and cross-geography
• Capable of effective communication at C-suite levels
• Deliveryof projects targeting global markets
• Proven experience deliveringresults driven by a deadline
• Solid understanding of theinformation technology landscape
• Strong people management andleadership skills
• Strong interpersonal communication skills
• Strong outcome and target-based delivery skills
• Strong remoteworking skills – teleconferences/video conferences
• Partnershipmanagement
• Experience in various market research methodologies,contextual research, and ethnography for gathering deep customerinsights