VP, Data Position Available In Knox, Tennessee

VP, Data 3.8 3.8 out of 5 stars Knoxville, TN 37932 • Hybrid work Reports to:

Chief Technology & Innovation Officer Supervises:

0 (directly) 0 (indirectly)

ESSENTIAL FUNCTIONS

Strategic Impact & Business Alignment Develop and execute a data strategy that directly supports business objectives such as member engagement, financial growth, and operational efficiency. Establish key credit union data-driven KPIs that measure the success of credit union. Data Architecture & Technology Leadership Implement scalable, cloud-based data platforms that facilitate advanced analytics, AI, and machine learning. Ensure seamless integration of data sources for a unified, real-time view of business insights. Innovation in AI & Machine Learning Drive the adoption, support and implementation of AI and machine learning models that enhance personalization, risk management, and fraud detection. Champion emerging technologies that enable automation and predictive analytics, AI and machine learning to improve member experience, efficiency and decision-making. Data Management, Governance, and Compliance Excellence Develop and enforce robust data governance policies, ensuring regulatory compliance (e.g., NCUA regulations). Implement data quality frameworks to maintain high standards for accuracy, completeness, and consistency. Oversee database system operations, performance, backup, and recovery plans to assure maximum uptime and availably. Leadership & Team Development Lead and mentor a high-performing data management team, fostering a culture of data and technology innovation, continuous learning, and cross-functional collaboration. Cross-Functional Collaboration & Influence Partner with other Technology and Innovation Team leaders and Credit Union executive leadership to ensure data insights drive member-centric strategies and operational efficiency. Effectively communicate complex data insights to non-technical stakeholders, ensuring alignment with strategic objectives. Member Experience & Competitive Differentiation Leverage data to enhance the digital banking experience, offering personalized products and services. Utilize analytics to identify trends, anticipate member needs, and improve satisfaction and retention rates.

EDUCATION/ EXPERIENCE

Bachelor’s degree in Computer Science, Business Analytics, Data Science, Information Technology, or a related field; Master’s degree preferred. 10+ years of experience in data management, data architecture, and analytics.

OTHER SKILLS AND ABILITIES

Proven success in leading data transformation initiatives and leveraging data for business value. Deep understanding of data governance, data security, financial services, and regulatory compliance. Strong expertise in big data technologies, cloud platforms, and analytics tools (e.g., AWS, Azure, Snowflake, JHA Data Broker, Tableau, Power BI, Databricks, and SQL Server). Experience with ETL tools such as Informatica, Alteryx, Microsoft SQL Server Integration Services (SSIS), or similar platforms. Ability to design, develop, and maintain ETL processes to extract data from various sources, transform it according to business rules, and load it into target systems. Hands-on skills with tools such as SQL, Python, Excel, SQL Sentry, Power Pivot, and Pivot tables, Copilot, and ChatGPT. Excellent leadership, strategic thinking, and communication skills. Financial services or credit union industry experience is preferred.

PERFORMANCE MEASUREMENTS

Successful implementation of a modern data architecture that enables AI, machine learning, and predictive analytics. Improved data-driven decision-making, resulting in increased efficiency, revenue growth, and member engagement. Strengthened data governance, security, and regulatory compliance with zero major infractions. Development of a high-impact, innovative data management team that consistently delivers value across the organization.

SERVICE STANDARDS

Own the Issue o Build confidence that you will help through your words and actions. o Minimize the team/member’s effort. Personalize the Experience o Show that you care about the person and the issue. o Adapt to the team/member’s pace, style, and emotional tone. Be Authentic o Be genuine. o Be present in the conversation to avoid sounding mechanical. Understand, then Solve o Aim for one-call resolution. o Address the underlying issue vs. just the request. o Be crystal clear on next steps. Be Curious to Exceed Expectations o Pick up on cues and clues indicating other needs. o Engage in conversation to discuss broader needs. o Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

Typical office – no hazardous or unpleasant conditions. #

LI-HYBRID

We are an EEO Employer All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Experience Required 10 year(s): 10+ years of experience in data management, data architecture, and analytics. Education Preferred Masters or better Bachelors or better in Information Technology or related field Bachelors or better in Data Analytics or related field Bachelors or better in Computer Science or related field Skills Required Power BI Tableau SQL Leadership Skills Database Administrator Data Driven Business Intelligence/Analytics Analytical Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.