Digital Customer Success Lead Position Available In Rutherford, Tennessee
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Job Description
Digital Customer Success Lead Smyrna, Tennessee Technology & Information 14044
Job Description
Overview:
We are currently seeking a Digital Customer Success Lead to serve as the dedicated Single Point of Contact (SPOC) for one of our strategic original equipment manufacturer (OEM) accounts. This role will be the central liaison, driving data democratization initiatives, ensuring seamless communication, and supporting our digital journey through a unified approach to project delivery and process improvement. This is a hybrid role based out of our Smyrna, TN location. Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Description
WHAT YOU’LL DO
Serve as the primary point of contact for all digital and operational interactions between Wallenius Wilhelmsen and the OEM
Establish and maintain structured communication cadence (bi-weekly/monthly/quarterly touchpoints)
Proactively update OEM on initiatives, roadblocks, and opportunities
Translate technical concepts into business value for OEM stakeholders
Build and nurture relationships with key stakeholders across both organizations
Ensure data consistency, quality, and accessibility across shared systems
Design and develop Power BI dashboards to meet customer reporting needs
Manage full lifecycle of digital initiatives from requirements to implementation
Facilitate change management and solution adoption
Establish and track key performance indicators (KPIs)
Provide strategic guidance on digital transformation opportunities Job Requirements
WHAT YOU’LL NEED
Bachelor’s degree in Business, Information Technology, Supply Chain, or related fiel
Minimum 5 years of experience in customer-facing technology roles
Proven track record in project management and stakeholder engagement Experience with data integration, APIs, and system interfaces
Knowledge of data governance, security, and access control principles
Strong proficiency with Power BI
Strategic thinking and problem-solving abilities
Exceptional communication skills across all levels of organizations
Strong relationship building and stakeholder management capabilities
Detail-oriented with excellent documentation habits
EVEN BETTER IF YOU HAVE
Master’s degree in Data Analytics, Business Analytics, or related field preferred
Experience in automotive, logistics, or supply chain industries strongly preferred
Knowledge of SQL and data query concepts
Project management expertise (PMP or similar certification a plus)
ABOUT US
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services. We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving. corp1
