Cisco IVR Systems Programmer II Position Available In Duval, Florida

Job Description:

Systems Programmer II ?

CISCO IVR ROLES AND RESPONSIBILITIES

Position-Specific Skill:

Cisco-IVR Job Type:

Technical ? 40 hour week

Start Date:

12/19/2014

End Date:

12/19/2015

Desired Education Level:

Bachelors Job Description:

Performs installation, monitoring, testing, configuration,migration, maintenance and troubleshooting of assignedtechnology ? Manages system/application environment and ongoing operations ? Ensures that the technologies are updated with current, stable,and compliant architecture and applications that meet enterprisestandards ? Researches, designs, implements and tests technologysolutions ? Proactively monitors and reports performance and utilization ofassigned technologies ? Troubleshoots software and/or hardware issues/failures ? Resolves alerts and performs remediation activities ? Manages problem or escalated tickets and tasks and out of cyclerequests from systems/software owners ? Collects and presents data for reporting and planning ? Assists with developing tactical strategies, processes andprocedures related to systems/application administration ? Determines migration and upgrade impacts and diagnose/resolvecomplex technology/application errors ? Collaborates with IT and business area partners on work groupsand initiatives ? Determines best course of action for meeting business needs ? May provide input into infrastructure architecture designs ? Writes programming/scripting ? May participate in Disaster Recovery planning and exercises ? Ensures execution and alignment to architectural standards andblueprints. ? May contribute input to infrastructure architecture ? Performs on-call activities as needed for the environment andtechnologies

Job Requirements:

4 or more years demonstrated proficiency and experience in design,implementation, monitoring and troubleshooting technology ? Bachelor?s degree in an IT related field or equivalent workexperience ? Extensive working knowledge of multiple technologies and theirinterfaces and integration ? Competent working in one or more environments highly integratedwith an operating system. ? Extensive experience implementing and administering/managingtechnical solutions in major, large-scale systemimplementations ? High critical thinking skills to evaluate alternatives andpresent solutions that are consistent with business objectives andstrategy. ? Ability to manage tasks independently and take ownership ofresponsibilities ? Ability to learn from mistakes and apply constructive feedback toimprove performance ? Ability to communicate technical information clearly andarticulately ? Ability to adapt to a rapidly changing environment Experience analyzing business requirements and translating theminto technical solutions ? Experience using Agile methodology Required Experience Level 5-10 Years of STRONG Cisco experience required 5-10 Years of STRONG Call Center Technologies experiencerequired Additional Skills Experience with Cisco Unified Contact Center Enterprise (UCCE) IVR programming experience Experience with Cisco Voice Portal or Cisco

IP IVR CTI

integration experience IVR technology and integration Strong SQL server stored procedure and Data Transformation Servicesexperience Server 2003 and Server 2008 experience We are an equal employment opportunity employer and will considerall qualified candidates without regard to disability or protectedveteran status.