Looking for Cisco Developers & Programmers – Position Available In Duval, Florida

Job Description:

ystems Developer

II – CISCO ICM JAX FL ROLES AND RESPONSIBILITIES

Position-Specific Skill:

Cisco-ICM Job Type:

Technical – 40 hour week

Start Date:

12/19/2014

End Date:

12/19/2015

Desired Education Level:

Bachelors Job Description:

” Performs installation, monitoring, testing, configuration,migration, maintenance and troubleshooting of assignedtechnology ” Manages system/application environment and ongoing operations ” Ensures that the technologies are updated with current, stable,and compliant architecture and applications that meet enterprisestandards ” Researches, designs, implements and tests technologysolutions ” Proactively monitors and reports performance and utilization ofassigned technologies ” Troubleshoots software and/or hardware issues/failures ” Resolves alerts and performs remediation activities ” Manages problem or escalated tickets and tasks and out of cyclerequests from systems/software owners ” Collects and presents data for reporting and planning ” Assists with developing tactical strategies, processes andprocedures related to systems/application administration ” Determines migration and upgrade impacts and diagnose/resolvecomplex technology/application errors ” Collaborates with IT and business area partners on work groupsand initiatives ” Determines best course of action for meeting business needs ” May provide input into infrastructure architecture designs ” Writes programming/scripting ” May participate in Disaster Recovery planning and exercises ” Ensures execution and alignment to architectural standards andblueprints. ” May contribute input to infrastructure architecture ” Performs on-call activities as needed for the environment andtechnologies

Job Requirements:

” 4 or more years demonstrated proficiency and experience indesign, implementation, monitoring and troubleshootingtechnology ” Bachelor’s degree in an IT related field or equivalent workexperience ” Extensive working knowledge of multiple technologies and theirinterfaces and integration ” Competent working in one or more environments highly integratedwith an operating system. ” Extensive experience implementing and administering/managingtechnical solutions in major, large-scale systemimplementations ” High critical thinking skills to evaluate alternatives andpresent solutions that are consistent with business objectives andstrategy. ” Ability to manage tasks independently and take ownership ofresponsibilities ” Ability to learn from mistakes and apply constructive feedback toimprove performance ” Ability to communicate technical information clearly andarticulately ” Ability to adapt to a rapidly changing environment ” Experience analyzing business requirements and translating theminto technical solutions ” Experience using Agile methodology SKILLS Cisco, Strong, 5-10 years,0-1 years ago Call Center Technologies, Strong, 5-10 years,0-1 years ago Voice Networks, Strong, 5-10 years,0-1 years ago

ADDITIONAL SKILLS

” Experience with Cisco Unified Contact Center Enterprise(UCCE) ” ICM Scripting experience ” Experience with Cisco Voice Portal or Cisco IP IVR ” CTI integration experience ” ICM technology and integration ” Strong SQL server stored procedure and Data TransformationServices experience ” Server 2003 and Server 2008 experience We are an equal employment opportunity employer and will considerall qualified candidates without regard to disability or protectedveteran status.