Program Analyst Position Available In Dutchess, New York

Program Analyst Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary This position is loced in (VHA) the Hudson Valley Health Care System and serves as the integror th coordines the business process and software functions, aligned under Health Administrion Service. They are expected to provide continuous business oversight for a variety of software programs integral to the administrion/operions. Overview Accepting applicions Open & closing des 06/13/2025 to 06/23/2025 Salary $87,133 – $113,268 per year Pay scale & grade GS 11 Locion 1 vacancy in the following locion: Castle Point, NY Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBCU-12750111-25-HA

Control number 838777900 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Open to current and permanent employees of the HCS VA system only.

Videos Duties Da Collection and Analysis:

Coordines ongoing da collection and performs analysis to determine optimal organizional performance. The incumbent performs a continuing evaluion and analysis to assess program effectiveness and to identify areas requiring management tention. Uses available da to determine current performance and develops and implements local performance measures as needed to assess stus and determine areas targeted for improved effectiveness and efficiencies of Business Office practices. Incumbent designs and develops disseminion and training merials, local standard opering procedure (SOP) manuals, develops and utilizes monitoring tools and provides for the implemention of Business Office programs through on-site educion and training. Identifies system inefficiencies and develops studies or da collection techniques reled to specific identified problems. Coordines with other staff to identify informion needs and develops da collection methods and report forms to meet those needs. Investiges problems th impact the quality and efficiency of Health Administrion Service operions. Discusses problem areas with personnel concerned to identify and implement remedial action to be taken. Follows through to ensure program requirements are met and planned actions have been initied and are effective. Implements amendment of business office programs where necessary.

Assessment/Standards/Reports:

Analyzes utilizion trend da on a monthly/quarterly basis to verify the accuracy of the da, identify problem areas, provide objective assessments, prioritize identified problems, analyze variances, and recommend approprie actions and/or alternives. Establishes administrive qualitive standards. Incumbent maintains records prepares project administrive and stistical reports, assures compliance with review process, and monitors compliance with program requirements while ensuring staff is trained in Business Office principles and technical uses.

Training:

Responsible for the coordinion, planning, implemention and training for service and facility staff in business and functional areas for various informion technology VISTA packages, e.g. ADT (Admissions/Discharge/Transfer); Scheduling; PTF (Pient Trement File); Medical Record Tracking; Fee Basis; PDX (Pient Da Exchange); HINQ (Hospital Inquiry);

AMIEII/IBBA

(Intranet

BDN/BIRLS

Access); IB (Integred Billing); AMIE(Automed Medial Informion Exchange); Discharge Summary; PCE (Pient Care Encounter and Visit Tracking); ACRP (Ambulory Care Reporting); Network Health Exchange; AICS (Automed Informion Collection system); KLF Menu; CIRN (Clinical Informion Resource Network); TIU (Text Integrion Utilities); EWL (Electronic Wait List), Beneficiary Travel V 1.0; Incomplete Record Tracking V 1.0; Claims Manager – VISTA; EAS (Electronic Applicion Systems ) V1.0; and additional business office programs as added. The applicions control critical applicions, which are used primarily by all care lines/services, i.e., Gains and Losses Sheet, Scheduling, Fee Basis, Admissions/Discharge/Transfer, AMIE, HING, PTF and a multitude of other software modules. Serves as the functional ‘expert’ for mters reling to the Pient Informion Management Systems (PIMS) core package and other service packages reled to the business office process. Provides training and troubleshooting for clinical and administrive staff in business processes and associed supporting software. Provides training for individual users on daily operional tasks and trains new users. Trains service employees and facility employees in the use of PIMS programs such as scheduling, to ensure th da is entered correctly and optimizes clinic utilizion. Training consists of development and presention of both formal lectures and on-the-job sessions to those employees who entering, changing, and extracting da. Trains users in resolving minor processing end equipment problems.

System Needs Planning/Contingency and Access Control:

Plans initiives for hardware and software needs for the service. Responsible for working with VA trouble-shooting design and software implemention teams along with the preparion and implemention of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business conducted for long and short-term outages. Responsible for determining the physical and da security needs for the service areas and implements necessary improvements. Assesses individual needs to determine approprie level of menu access for staff, Regional Office employees, and employees from VISN VA facilities. Reviews access to terminal and file codes for the purpose of controlling access to the pient and medical records to assure compliance with the Privacy Act and Cyber Security regulions. Performs other reled duties as assigned. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registrion is required for males born after 12/31/1959 You may be required to serve a probionary period Subject to background/security investigion Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualificions Work Schedule:

8:00am-4:30pm

Virtual:

This is not a virtual position. Position Description/PD#: Program Analyst/PD111740

Relocion/Recruitment Incentives:

Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Stion (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized To qualify for this position, applicants must meet all requirements by the closing de of this announcement, 06/23/2025.

Time-In-Grade Requirement :

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing de of this announcement. For a GS-11 position you must have served 52 weeks the GS-09. The grade may have been in any occupion, but must have been held in the Federal service. An SF-50 th shows your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or educion as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to least the next lower grade GS-09 in the normal line of progression for the occupion in the organizion. Examples of specialized experience would typically include, but are not limited to: coordining ongoing da collection and performing analysis to determine optimal organizional performance, continuing evaluion and analysis to assess program effectiveness and to identify areas requiring management tention. Uses available da to determine current performance and improves effectiveness and efficiencies of Business Office practices. Reviews access to terminal and file codes for the purpose of controlling access to the pient and medical records to assure compliance with the Privacy Act and Cyber security regulions.

OR, Educion:

Applicants may substitute educion for the required experience. To qualify based on educion for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level gradue educion leading to such a degree or LL.M., if reled to the position. (A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.)

OR, Combinion:

Applicants may also combine educion and experience to qualify this level. You must have an combinion of specialized experience and educion beyond high school educion meet total qualificion requirements for the grade levels specified. You red on the following Competencies for this position: Administrion and Management Communicions Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience credited on the basis of time actually spent in approprie activities. Applicants wishing to receive credit for such experience must indice clearly the nure of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is primarily sedentary. For more informion on these qualificion standards, please the United Stes Office of Personnel Management’s website . Educion A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave :

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrive responses are not required this time. If you are referred for considerion, you may be asked to submit additional job reled informion, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect your ring or considerion for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. For more informion on the “Who may apply” eligibility requirements, please refer to the document.

Placement Policy:

The posting of this announcement does not oblige management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstement. Management may use any one or any combinion of these methods to fill the position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please make sure you have included other documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), documention to support Veterans Preference claims, or

ICTAP/CTAP

documention (for displaced Federal employees). You will not be contacted for additional informion. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade Award 50’s do not provide sufficient informion and will not be accepted for the purpose of verifying time-in-grade. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old.

Veterans’ Preference:

When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows des and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documention reled to your active duty service which reflects the des of service, character of service (honorable, general, etc.), and des of impending separion. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Applicion for 10 Point Veteran Preference” with required proof as sted on the form. Documention is required to award preference. For more informion on Veterans’ Preference, please . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/23/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candides for competitive service vacancies. To be qualified you must submit approprie documention (a copy of the agency notice, your most recent performance ring, and your most recent SF-50 noting current position, grade level, and duty locion) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience th exceeds the minimum qualificions of the position including all selective factors, and who are proficient in most of the required competencies of the job. Informion about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website . During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. Agency contact informion Heher Addison Phone Address Franklin Delano Roosevelt Hospital 2094 Albany Post Road Montrose, NY 10548 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please make sure you have included other documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), documention to support Veterans Preference claims, or

ICTAP/CTAP

documention (for displaced Federal employees). You will not be contacted for additional informion. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript SF-50, Notificion of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your applicion merials. If the most recent SF-50 has an effective de within the past year, it may not clearly demonstre you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 th clearly demonstres one-year time-in-grade Award 50’s do not provide sufficient informion and will not be accepted for the purpose of verifying time-in-grade. Examples of approprie SF-50’s include: Within grade increases the highest grade held; or Promotions with an effective de more than one year old; or SF-50’s the highest grade held with an effective de more than one year old.

Veterans’ Preference:

When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows des and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documention reled to your active duty service which reflects the des of service, character of service (honorable, general, etc.), and des of impending separion. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Applicion for 10 Point Veteran Preference” with required proof as sted on the form. Documention is required to award preference. For more informion on Veterans’ Preference, please . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/23/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candides for competitive service vacancies. To be qualified you must submit approprie documention (a copy of the agency notice, your most recent performance ring, and your most recent SF-50 noting current position, grade level, and duty locion) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience th exceeds the minimum qualificions of the position including all selective factors, and who are proficient in most of the required competencies of the job. Informion about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website . During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. Agency contact informion Heher Addison Phone Address Franklin Delano Roosevelt Hospital 2094 Albany Post Road Montrose, NY 10548 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/13/2025 to 06/23/2025 Salary $87,133 – $113,268 per year Pay scale & grade GS 11 Locion 1 vacancy in the following locion: Castle Point, NY Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBCU-12750111-25-HA

Control number 838777900 ., .