IT Computer Services Technician Position Available In Baldwin, Alabama

IT Computer Services Technician OberaConnect Daphne, AL Job Details Full-time Up to $60,000 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Computer science TCP Operating systems LAN Mid-level Windows Technical support Hyper-V 3 years DHCP Bachelor’s degree Zendesk Network protocols Virtualization CompTIA Network+ Remote access software DNS Mac OS ServiceNow IT VMWare Freshdesk

TCP/IP 1

year 2 years Communication skills Active Directory CompTIA A+ Ticketing system technical support Microsoft 365 proficiency

VPN Full Job Description Job Title:

IT Computer Services Technician Location:

Daphne, AL Job Type:

Full Time Department:

IT /

Technical Support Reports To:

Director of IT Job Summary:

This job is at a fast-growing IT Services Company in Daphne, Alabama. We are seeking a knowledgeable and customer-focused IT Computer Services Technician to join our team. In this role, you will be responsible for providing technical support, maintaining computer systems and networks, and ensuring the smooth operation of our customers’ IT infrastructure, computers, and servers. You’ll work closely with end-users, diagnosing hardware and software issues, and delivering timely solutions to support our customers’ businesses.

Key Responsibilities:

Provide first- and second-level support for desktop, laptop, printer, and peripheral issues. Install, configure, and maintain hardware and software systems. Troubleshoot and resolve network connectivity issues (LAN/WAN, Wi-Fi, VPN). Perform routine system maintenance, including updates, backups, and virus protection. Set up user accounts, permissions, and passwords in accordance with company policy. Maintain inventory of IT assets, hardware, and software licenses. Assist in the deployment of new systems and upgrades. Document technical procedures, configurations, and solutions. Provide technical support both in-person and remotely via phone, email, or remote desktop tools. Collaborate with other IT staff to support large-scale projects and rollouts.

Qualifications:

Required:

Bachelor degree or equivalent combination of schooling and experience in Computer Science, Information Technology, or related field. 1-3 years of experience in a technical support or IT services role. Strong knowledge of Windows and macOS operating systems. Familiarity with Microsoft 365 Online, Active Directory, and common business software. Basic understanding of networking protocols and concepts (TCP/IP, DHCP, DNS). Excellent problem-solving and communication skills. Ability to manage multiple tasks and work independently or in a team environment.

Preferred:

CompTIA A+, Network+, or other relevant certifications. Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). Exposure to virtualization technologies (e.g., VMware, Hyper-V).

Work Environment:

Office-based with potential travel to other locations. May involve lifting and installing equipment (up to 50 lbs). Some after-hours work may be required during system upgrades or emergencies.

Compensation:

$60,000/year Benefits package including health, dental, retirement, PTO.

Job Type:

Full-time Pay:

Up to $60,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Weekdays Ability to

Commute:

Daphne, AL 36526 (Required) Ability to

Relocate:

Daphne, AL 36526: Relocate before starting work (Preferred)

Work Location:

In person