IT Support/Help Desk Position Available In Baldwin, Alabama

IT Support/Help Desk:

Under the general direction of the Service Delivery and Project Team Director, the primary responsibilities include helping clients to achieve optimum use of their computer networks by performing needs analysis, installation, training, and problem resolution for the local and wide area networks. Training will be provided on our solution stack and processes, but the candidate must have 3 years of IT experience to be successful. A high level of communication, interpersonal, and service skills are a must. Your duties will also include managing escalation tickets from a team of Help Desk Engineers. Applicant must be a team player with a can-do attitude.

Requires a minimum of 3 years of real-world IT experience.

This systems engineer position will require the following:

Ability to Onboard and Triage Client tickets

• Understanding the proper questions to communicate effectively with clients and other team members
• Strong understanding of Microsoft Windows Active Directory, M365 Entra ID, Barracuda SPAM Filtering and desktop operating systems
• Ability to assist customers remotely to solve IT issues. Office 365 and support will be required
• Strong leadership, organizational and interpersonal skills
• Sentinel One, Huntress, LionGard experience is a plus
• 3CXVOIP Phone system background is a plus
• SonicWALL firewall and general IP routing is a plus.

IT Management tools like Autotask, NINJA RMM, Screenconnect are