IT Support Technician Field Engineer Position Available In Baldwin, Alabama

• Job description
• Note that you must live within 50 miles of Robertsdale Al to be considered
• We are currently seeking a highly skilled IT Support Field Service person.
• Our IT Field Support Staff need the drive and determination to help us support our client base.

This position reports to the Service Delivery Manager and must work well with other BIS Staff. We are looking for an individual who is a problem-solver and has a proven track record of working well within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have strong technical experience and the desire to make things happen according to procedures, we’d like to talk to you.

Our IT Field Support Staff are responsible for maintaining user uptime and improving client computing experiences through effective maintenance, problem identification, and resolution activities.

A BIS IT

Field Support Staff person must reflect an extraordinary level of customer service to grow and develop the organization’s perception with new and existing customers. Candidates must be energetic and focused with a strong motivation to learn new technologies and follow existing processes. This position requires dedication, keen observation, and effective utilization of provided resources, and a desire to help every client respectfully and with compassion.

This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs and involves working with other resources and vendors to deliver effective field support services.

Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.