Technical Support Position Available In Barbour, Alabama
Tallo's Job Summary: Technical Support staff handle customer inquiries, diagnose and resolve technical issues, track system problems, and provide feedback. They support new applications, test technology, and document technical knowledge. This role requires hands-on experience with operating systems, problem-solving skills, and a customer-oriented approach. A BS degree in Information Technology or Computer Science is beneficial but not mandatory.
Job Description
Technical Support staff are often responsible for the following duties and responsibilities: Responding to customer inquiries and complaints about technical issues Diagnosing and resolving hardware, software, and networking issues Tracking system issues through to resolution, within agreed time limits Talking customers through a series of actions to resolve a problem Following standard procedures for proper escalation of unresolved issues Providing prompt and accurate feedback to customers Maintaining a record of customer’s issues as well as the solution strategy for future reference Supporting the roll-out of new applications, including training users Testing and evaluating new technology for better system performance Documenting technical knowledge in the form of notes and manuals Proven work experience as a Technical Support Specialist or similar role Hands-on experience with various operating systems Ability to diagnose and troubleshoot technical issues Excellent problem-solving and communication skills BS degree in Information Technology, Computer Science or relevant field preferred but not required Ability to provide step-by-step technical help, both written and verbal Customer-oriented and cool-tempered