Help Desk Analyst Position Available In Jefferson, Alabama

Top Skills’ Details 1) Phone/remote technical support 2) Reliability 3) Customer service Secondary Skills Active directory Servicenow Ticketing system Office 365 Remote support Job Description They would like everyone to start on Thursday, May 1st, to give them an orientation as well as ensure they have the proper working equipment, etc. Then, on Monday, May 5th, the project will start. One of TEKsystems’ clients, an enterprise organization headquartered in Birmingham, AL, is looking for 6 level 1 helpdesk technicians to join their team. They are in the midst of a large multi-year technology transformation; and, a part of that transformation is an Oracle Cloud implementation. Even more specifically, the Cloud transformation includes an upgrade of their POS OS and they’re going from Oracle v7 to v23. This upgrade is not a simple upgrade as they are skipping several versions…and there are 1100+ stores around the US. The 30 technicians will join a “war room” and be responsible for ensuring that the upgrade is successful and that the store associates are able to make sales transactions and the POS up and running. The technicians will need to have great customer service and attention to detail as the project has tight timelines. Each technician will follow a script and be able to run scripts to ensure the success and operations of the POS. This position is onsite at HQ, Sunday through Friday. Since there are stores all around the US and within the 4 different time zones, the hours of operation are 7a – 4p and the technicians will work 6-8 hours within those operating hours and some will start Sunday afternoon to do some “pre-work” for the following day’s stores. Sunday work will be remote. Employee Value Proposition (EVP) This is a great opportunity for someone who is looking to get a start in their IT career, or someone who is out of work to get a couple of months worth of paychecks.