IT Help Desk Technician Position Available In Jefferson, Alabama

IT Help Desk Technician 2.9 2.9 out of 5 stars Birmingham, AL 35243

Job Title:

IT Support Technician Location:

Birmingham, AL (Hybrid / On‑office)

Company Overview:

Continuum Rx is a fast‑growing specialty pharmacy dedicated to delivering exceptional patient care through cutting‑edge technology and best‑in‑class service. We pride ourselves on a collaborative, supportive culture that empowers our team to innovate and excel in a regulated healthcare environment. Position Summary As an IT Support Technician based in Birmingham, you’ll be the front‑line resource for our staff’s technology needs—troubleshooting hardware/software issues, maintaining Windows workstations, and ensuring seamless connectivity. You’ll also assist with network administration, equipment installations, and occasional project work. This role requires a proactive problem‑solver who’s comfortable working both independently and as part of a cross‑functional team. Because we support multiple facilities, you should be willing to travel (~25-30% of work time) across Alabama, Tennessee, and Virginia. Key Responsibilities End‑

User Support:

Diagnose and resolve hardware, software, and network issues for Windows desktops and laptops, iPhones, iPads, printers, and VoIP phones

Onsite Visits:

Travel to branch locations in AL, TN, and VA to install, configure, and troubleshoot equipment and network connectivity

System Maintenance:

Perform routine system health checks, software updates, and patch management

Account Administration:

Manage user accounts, permissions, and access in Azure Active Directory and Microsoft 365

Mobile Device Management:

Enroll, configure, and support corporate iPhones and iPads via Apple MDM (e.g., Jamf Pro)

Documentation:

Create and maintain clear IT procedures, knowledge‑base articles, and support tickets

Project Support:

Assist with rollouts of new systems, migrations (e.g., AD to Azure AD), and small‑scale infrastructure upgrades

Security & Compliance:

Enforce company IT policies, assist with endpoint security (antivirus, encryption), and support HIPAA‑compliance initiatives

Required Qualifications Education:

Associate’s degree in Information Technology, Computer Science, or equivalent experience

Experience:

2+ years of hands‑on IT support in a Windows‑only environment

Technical Skills:

Proficiency with Azure Active Directory , Microsoft Office 365 (Word, Excel, Outlook, Teams) and Microsoft 365 Admin Center Experience managing corporate iPhones and iPads via Apple MDM solutions (e.g., Jamf Pro) Familiarity with Windows 10/11 and basic networking (TCP/IP, DHCP, DNS, VPN) Comfort with ticketing systems (e.g., ServiceNow, Zendesk)

Soft Skills:

Strong communication and customer‑service orientation Ability to work independently, prioritize tasks, and adapt to changing needs Detail‑oriented with excellent troubleshooting skills Preferred Qualifications CompTIA A+ or Network+ certification (or equivalent) Experience with Microsoft Intune and hybrid Azure AD join Basic understanding of VoIP phone systems and wireless networking Prior exposure to healthcare or specialty pharmacy environments

Travel Requirement Frequency:

Up to 25-30% travel across

Alabama, Tennessee, and Virginia Transportation:

Must have reliable personal transportation and a valid driver’s license What We Offer Competitive salary and benefits package (medical, dental, vision) 401(k) with company match Paid time off + holidays Professional development opportunities Collaborative, mission‑driven team environment

Job Type:

Full-time Pay:

$15.59 – $16.26 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Birmingham, AL 35243 (Required) Ability to

Relocate:

Birmingham, AL 35243: Relocate before starting work (Required)

Work Location:

In person