IT Support I Position Available In Jefferson, Alabama
Tallo's Job Summary: Under close supervision, the IT Help Desk I at Motion Industries provides essential support for the company's IT infrastructure. Duties include troubleshooting, documenting, and resolving various IT issues. This entry-level position requires a bachelor's degree or equivalent experience. Strong communication and technical skills are a plus. Motion Industries offers competitive benefits.
Job Description
IT Support
I 3.6 3.6
out of 5 stars 1605 Alton Rd, Birmingham, AL 35210 IT Support
I SUMMARY
Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.
JOB DUTIES
Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems. Fields IT Support calls and tickets. Provides IT Support and Onboarding related tasks and projects. Research, documents, and troubleshoots advanced issues. Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor’s degree and zero (0) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Proven ability to operate as a primary contact for a wide range of IT support issues. Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly. Ability to digest, understand and apply new technical information and concepts quickly. Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues. Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus. Excellent written and verbal communication skills. Developed customer service skills. Intermediate technical skills
PHYSICAL DEMANDS
Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.
LICENSES & CERTIFICATIONS
None required.
SUPERVISORY RESPONSIBILITY
No Supervisory Responsibility
BUDGET RESPONSIBILITY
No
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
